Manager, Data & Insights
Role Overview
Own the domain strategy, design, governance, and performance of AlFursan's tier structure and member-benefit portfolio.
Convert product strategy into propositions, qualification and renewal rules, differentiated benefits, experience standards, operating requirements, and measurable outcomes.
Protect the member promise by ensuring products are commercially sound, operationally deliverable, consistently communicated, and continuously improved.
Key Skills for This Role
Full Job Posting
Job purpose
Own the domain strategy, design, governance, and performance of AlFursan's tier structure and member-benefit portfolio.
Convert product strategy into propositions, qualification and renewal rules, differentiated benefits, experience standards, operating requirements, and measurable outcomes.
Protect the member promise by ensuring products are commercially sound, operationally deliverable, consistently communicated, and continuously improved.
Tier and benefit strategy
- Own and evolve tier qualification, renewal, downgrade, and status-recognition rules, including tier challenges, status matches, and exceptional handling.
- Design sustainable tier benefits and define member value, eligibility, fulfilment models, and experience standards.
- Build business cases covering take-up, utilization, unit cost, revenue protection, and retention; track performance against assumptions.
Delivery and performance
- Translate tier benefits into member journeys and service standards across airport, lounge, cabin, contact center, disruption, and partner touchpoints.
- Define business rules, requirements, and acceptance criteria; lead business UAT and product acceptance.
- Coordinate launch readiness with operations, legal, finance, training, member communications, and service providers.
- Own performance dashboards and lead improvement plans for underperforming benefits and broken journeys.
Governance
- Ensure changes follow approved governance, protect against entitlement leakage and inconsistent exceptions, and escalate systemic failures.
- Ensure tier and benefit communications are consistent and not misleading.
Education and experience
- Bachelor's degree in Business, Marketing, Hospitality, Aviation, Product Management, or a related discipline.
- Minimum of nine years of work experience, including at least five years in a relevant function and five years in supervisory roles.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SAUDI AIRLINES
Manager, Payment Development
Jeddah, KSA
Saudia is seeking a Manager to oversee digital payment solutions, acquiring activities, wallets and payment gateway integrations. The role calls for at least 10 years of relevant payments experience, knowledge of payment
Manager, Data Modeling
Jeddah, KSA
Saudi Airlines is seeking a manager to lead enterprise data modeling, governance, and continuous improvement. The role oversees data models supporting warehouses, lakes, analytics, reporting, and operational needs, while
Senior Manager, Cybersecurity Risk Management
Jeddah, KSA
The employer is seeking a senior manager to lead its enterprise cybersecurity risk management framework, governance, and team. The role oversees cyber risk assessments, treatment, reporting, and regulatory alignment acro