Manager, Customer Experience - Fixed Term Contract
Role Overview
Lead customer experience and operational excellence at a TD Canada Trust branch.
The fixed-term contract ends January 1, 2027.
Key Skills for This Role
Full Job Posting
Role overview
Lead customer experience and operational excellence at a TD Canada Trust branch.
The fixed-term contract ends January 1, 2027.
Work location and hours
- Work location is Regina, Saskatchewan, Canada.
- The posting lists 18.75 hours; the time period for those hours is not specified.
Role responsibilities
- Mentor the team and model excellent customer interactions, operational excellence, and personal development.
- Manage employee scheduling and compliance with policies, procedures, and conduct guidelines.
- Collaborate with One TD partners to serve customers according to their needs.
- Support complaint resolution and take ownership of escalated issues when required.
- Coach staff on advice-giving and customer conversation strategies.
- Monitor workflows, prioritize tasks, assign duties, and address operational issues.
- Complete complex daily branch administration and maintain customer-facing areas in line with premises, marketing, and regulatory guidelines.
- Provide performance feedback and ensure performance management activities are completed.
- Promote team effectiveness and a positive, equitable environment, and stay current on industry trends and programs.
Job requirements
- Undergraduate degree and/or more than three years of relevant work experience.
- Sound knowledge of process management, business and operational functions, and banking solutions and concepts.
- Proficiency with MS Office and internet applications.
- Tactful and diplomatic communication with customers, partners, and management.
- Strong organization, planning, and time management skills.
- Leadership and influencing skills for a fast-paced customer and employee environment.
Pay details
- The posting lists a pay range of $57,100–$80,600 CAD but does not specify a compensation period.
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