Manager - Community Management (National Talent)

About Tecom Group

About The Job

Manager – Community Management

• to join TECOM.
• The main duties and responsibilities of this role:
• **Support with Strategy / Budgeting / Plans**
• + Support the Head of Co-working space in developing the overall strategy and plan for the Co-working space by providing inputs on the operational aspects for running smooth co-working space operations throughout the year.
• + Develop the requisite budget for smooth operations of the co-working space in conjunction with the Head of the Co-working space and seek necessary approvals as per the DoA.
• + Support the Head in developing KPIs and targets for the function in line with the overall targets and KPIs for the co-working space.
• + Work closely with the Head to optimize the operational efficiency for the Co-working space.
• + Manage operational plans for the department in line with the approved budgets, and policies and maintain cost efficiency in all operations to maximize profitability through maximization and utilization of resources to obtain high level of productivity.
• + Ensure compliance with policies, processes, procedures and practices followed by departmental staff to fulfil the business objectives.
• + Oversee and lead the daily operations of the function, analyze workflows, establish priorities, develop standards and set deadlines in order to achieve the department objectives.

Front Desk, Registrations & Mail Room

Building Operations

• Inspect the allocated premises and ensure that the facilities and services are in line with the member needs and expectations and as per compliance with terms of agreement.
• Support the corporate HSE & FM in ensuring compliance to all relevant Quality and Health Safety and Environmental (HSE) management policies, procedures, standards and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude.
• Develop and the maintain the room booking system for the facilities including meeting / conference rooms, studios and other facilities etc.
• Work in close collaboration with Group IT and Facilities management team to ensure periodic maintenance of the space and proposed enhancements are duly communicated.
• Monitor the performance of facility management suppliers to ensure that the relationship is fostered and developed, and the appropriate level of external services are obtained to the best advantage of the company.
• Ensure business partners are provided with adequate support with respect to IT equipment installation, troubleshooting etc. for conducting uninterrupted business activities. e.g. control system of the conference hall, projectors, etc.

Business Development And Programming & Events Support

• Oversee to ensure the Programming & Events function is supported with all aspects of operations for events.
• In coordination with the Business Development team, review member profiles to ensure completeness of member profiling, state of business maturity and requirements to anticipate future needs.

Relationship Management

• Conduct regular formal and informal meetings with stakeholders and members to discuss their expectations and materialize their feedback through specific enhancements and initiatives to achieve overall customer satisfaction.
• Research and pursue collaborations with key industry players and high-profile individuals based on input and feedback from the community.

Reporting And Continual Improvement

• Develop and implement KPI’s and reporting structure for the operations function and make sure that goals are met by regular meetings and reporting processes.
• Provide periodic reports to the Management to ensure regular activity reports & analysis covering the operational activities, % retention, TAT on customer queries, member feedback is prepared and shared with the right stakeholders.
• Monitor and review survey results and feedback from members, visitors etc. in order to capture inputs for future plans to enhance the satisfaction level and services.
• Lead the development and implementation of systems and processes to ensure the coworking space operates as a world class facility.
• Identify process and operational inefficiencies and address them continuously to deliver better value to members and business partners.
• Contribute to the development and implementation of ‘best-in-class’ processes including external benchmarking, reviewing, and drafting new processes to cater to a range of initiatives.
• About you:
• The ideal candidate for this position will have the following experience and qualifications:
• Bachelor’s degree in business administration/hospitality or any related discipline
• .
• Minimum 5-6 years of experience in a similar role running workplace operations within a similar organization.
• Good understanding of the UAE corporate, business, cultural and institutional environment.
• Strongly engrained commitment to creating an exceptional customer experience.
• Well organized problem solver with the ability to foresee operational and customer challenges in advance.
• Excellent planning and organising skills
• About the Benefits:
• At TECOM Group, we're committed to nurturing the success and well-being of our colleagues.
• Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation,career development opportunities, and a collaborative work environment.
• We believe in building an empowered workforce that helps shape a connected city for tomorrow.
• We are committed to attracting the brightest minds and nurturing pioneering talent that seeks to make a meaningful impact on the future of Dubai.