Manager - Commercial Operations (Real estate)

Overview

Manager - Commercial Operations

• who will oversee the end-to-end administration of sales and leasing transactions while ensuring efficiency, compliance, and seamless customer processes.
• The preferred candidate should have:
• 10+ years of experience in
• commercial operations, sales/leasing administration, or CRM management
• within real estate or a related sector
• Strong expertise in
• transaction administration, commission management, governance, and operational process optimization.
• Proficiency in
• CRM platforms, sales analytics, and reporting/dashboard tools
• Proven capability in team leadership, compliance management, and cross-functional coordination
• He/ she should be a
• bachelor's degree in business administration, accounting or finance
• .

Job Responsibilities

• Manage the end-to-end
• operational administration of sales and leasing transactions
• including customer onboarding, documentation, and handover processes
• Oversee
• CRM administration, data integrity, sales and leasing reporting, analytics, and performance tracking
• Ensure compliance with
• internal policies, governance requirements, and operational procedures
• across all transactions
• Control commission administration, calculation accuracy, process optimization, and operational support for the Sales & Leasing function.
• Establish and continuously improve s
• tandard operating procedures, workflows, and service-level standards
• for commercial operations.
• Implement digital tools, automation, and analytics platforms to enhance operational efficiency and decision support
• Facilitate
• coordination
• between sales, leasing, finance, and legal teams to ensure smooth transaction lifecycles.
• Monitor operational KPIs including transaction turnaround time, CRM data accuracy, and commission processing timeliness
• Evaluate performance against governance compliance rates and customer onboarding satisfaction targets as core success measures
• **Report commercial operations performance, analytics, and dashboards**
• periodically.
• Report transaction status, exceptions, and compliance metrics to relevant stakeholders including Finance and Legal.
• Investigate and mitigate risks related to transaction errors, data integrity, commission disputes, and governance breaches with contingency measures
• Establish controls to safeguard CRM data security, confidentiality, and audit readiness across all commercial records.