Manager - Client Service & Global Program
Skills
About This Role
Overview
Supervise the Program Management & Client Service Team and ensure continuous monitoring of service quality and operational efficiency.
Manage and maintain client relationships to enhance the customer service experience, ensuring service quality and efficient operations.
Identify and seek further business opportunities while developing relationships with new clients.
Oversee client s programs and maintain understanding of regulatory program requirements including SASO, GSO, SFDA, and MOAIT.
Support the Sales Team to resolve client enquiries and problems with consistency and accuracy.
Handle ad-hoc assignments as required.
Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations and encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.
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