Manager CE & Digitalization
Key Skills for This Role
Full Job Posting
Key Accountabilities
- Track customer experiences across online and offline channels, devices, and touchpoints.
- Collaborate with marketing and sales teams to improve customer services and brand awareness.
- Align customer experience strategies with marketing initiatives and inform customers about product features and functionality.
- Identify customer needs and take proactive steps to maintain positive experiences.
- Analyze customer feedback on product ranges and releases and prepare reports.
- Deliver Enterprise NPS and BHI targets by building customer relationships and engagement with du.
- Increase du awareness within the MELE segment and improve TOMA and consideration.
- Coach and guide cross-functional team members and relevant SPOCs toward targets and improvements.
- Resolve cross-functional issues to support customer objectives.
- Support risk management, compliance, and internal control frameworks, ensuring risks, regulatory requirements, and controls are managed proactively.
Qualifications and Experience
- A bachelor's degree in telecom engineering, business, marketing, or equivalent is required; a master's degree is preferred.
- At least seven years of experience in a Training Management post, including at least two years as a Sales Training Manager.
- Excellent understanding of telecommunications is preferred.
Skills
- Fluent spoken and written English; excellent PC skills.
- Strong technical knowledge of organizational products and services and strong knowledge of sales processes and techniques.
- Excellent communication and interpersonal skills, including communicating at all levels.
- Strong planning, organizing, facilitation, presentation, coaching, and mentoring skills.
- Strong teamwork, initiative, organization, administration, attention to detail, flexibility, and ability to handle multiple tasks proactively.
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