Manager-AOCC Airside
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About the Role
The Manager – AOCC Airside oversees stand, gate, and towing operations, ensuring AODB data accuracy and optimal airfield capacity for safe and efficient airport operations.
Key Skills for This Role
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Overview
- The Manager – AOCC Airside oversees stand, gate, and towing operations, ensuring AODB data accuracy and optimal airfield capacity for safe and efficient airport operations.
- Based at Zayed International Airport (AUH) within the Airport Management Centre (AMC), the role leads daily airside operations, coordinates key stakeholders, and manages disruptions and resource allocation.
- The position operates in a 24/7 shift-based control room environment with on-call requirements.
- Manage Tactical Planning & Allocation - Stands, Gates and Towing
- Manage stand, gate, and aircraft towing plans to optimize airfield capacity and ensure safe, efficient airport operations.
- Manage stand, gate, and aircraft towing plans to optimize airfield capacity and ensure safe, efficient airport operations.
- Coordinate daily airside operations with airlines, ground handlers, ATC, and regulatory authorities.
- Monitor airport operational systems and ensure timely resolution of issues impacting operations.
- Support operational decision-making by providing accurate information, recommendations, and capacity assessments.
- Lead operational recovery activities during disruptions and implement solutions to maintain service levels.
- Drive continuous improvement initiatives and ensure achievement of operational KPIs and service standards.
- Communicate operational updates and maintain collaborative decision-making across airport stakeholders.
- Manage Tactical Airport Capacity – Ad-Hoc Slot Approvals
- Ensure all Ad-Hoc Slot approvals are within declared capacity and resource availability.
Manage Ad-Hoc Landing Permissions
- Ensure all Landing Permissions for Ad-Hoc flights are approved based on agreed SOP and approval criteria.
Manage Invoice Issuance for Ad-Hoc Flights
- Ensure all cash flights are invoiced upon flight departure.
- Manage Approvals of reactive Stand & Gate maintenance requests and Monitor Critical Works
- Control and monitor un-planned Stand & Gate maintenance works approvals to ensure minimum impact on operation and passengers.
- Alert duty teams of all critical work to ensure safety is always adhered to by contractors and minimize any passenger inconvenience.
- Manage Communications for common situational awareness and collaborative decision making
- Serve as the focal point of contact in AOCC for:
- 1.
- Airside Operations/Ground Handlers/Other Stakeholders- Airfield flow management coordination, fixed resource change requests and coordination.
- 2.
- GCAA & DMT - for all Ad-Hoc flights related issues
- 3.
- ATC – coordinate airspace situations (weather etc.) and capacity limiting events.
- 4.
- Commercial Airlines – for registration/schedule changes.
- 5.
- Presidential Flights, General Aviation and Ad-Hoc operators – slot approvals, landing permissions, stand allocation.
- Monitor Aircraft Flow - Optimize Capacity and Service Delivery
- On-Time Performance (OTP) - Proactively monitor departures and arrivals schedule and resource availability to identify risks or resource conflicts in advance and collaboratively determine optimal mitigations to mitigate.
- Delays - Update delayed flights, monitor operational impact, and make necessary changes ahead of time. If unable to accommodate, then liaise with the concerned airline to amend schedules to a more suitable time slot. Following up with the airlines to correct rejected delay causes.
- Resource Allocation Changes - Check feasibility for requested changes to allocation. All concerned about being informed of the changes.
- Manage Incidents, Delays and Disruptions – AOCC Airside
- Act as the focal point for slots, stands, gates, and towing during disruptions, coordinating stakeholders to ensure effective recovery and return to normal operations.
- Manage incidents and delays by investigating issues, reporting outcomes, and sharing risks and lessons learned with the Senior Manager-AOCC.
Manage Emergency Response – AOCC Airside
- Lead airside stand allocation and resource management during incidents and emergencies, ensuring compliance with Emergency Standard Operating Procedures (ESOPs) and maintaining operational continuity.
- Support emergency response and recovery efforts in coordination with the Senior Manager-AOCC and Emergency Operations Centre (EOC), while ensuring team readiness through training, exercises, and competency management.
Manage Data Quality & Reporting
- Maintain accurate and complete airline and flight data in AMS in compliance with all data quality checks, thereby minimizing post-operations data reconciliation.
- Consistently maintain concise, effective operations logs, handover materials, and shift reports for operational performance analysis and improvements.
Operational Trends & Continuous Improvement
- Monitor and analyze operational KPIs related to stand planning and allocation to drive performance improvements.
- Identify operational trends and develop strategic initiatives to enhance future airport operations and customer service.
- Support the development of stand allocation policies, forecasts, and operational procedures through data-driven insights.
- Lead continuous improvement initiatives within the AOCC, promoting innovation and operational excellence across teams and stakeholders.
- Act as a subject matter expert for resource management systems, identifying opportunities to optimize processes, system functionality, and service delivery.
Team Performance & Development
- Lead, coach, and develop a high-performing team to consistently achieve operational KPIs and service level targets
- Manage shift staffing, attendance, and leave planning to ensure safe and efficient operations at all times.
- Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values.
- Support employee development through performance management, training, coaching, and ongoing competency assessments.
- Monitor team performance and operational metrics, driving initiatives that enhance capability, productivity, and service delivery.
Health, Safety and Environment
- Support risk assessment reviews in coordination with the HSE team and ensure key operational risks are understood.
- Promote a strong safety culture by encouraging reporting of incidents, near misses, and environmental concerns.
- Monitor compliance with HSE procedures and escalate issues to ensure timely corrective actions.
- Top competencies required
- Strong leadership, team development, and performance management skills.
- Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
- Effective communication, stakeholder management, negotiation, and conflict resolution skills.
- In-depth knowledge of airport airside operations, aircraft turnaround processes, and airport resource management.
- Strong understanding of aviation regulations and standards, including ICAO, IATA, ACI, and GCAA requirements.
- Experience in Airport Operations Control Centre (AOCC), Airport Operational Database (AODB), and Airport Collaborative Decision Making (A-CDM) environments.
- Knowledge of stand allocation, gate management, slot coordination, and airport capacity planning.
- Experience managing operational disruptions, incidents, emergencies, and crisis response activities.
- Familiarity with airport operational systems, including SITA AMS, airport control centre systems, and airside/ATC systems.
- Understanding of aviation meteorology (METAR/TAF), airport compliance requirements, and airline/airport operational procedures.
- Strong analytical, reporting, and continuous improvement capabilities.
- Proficiency in Microsoft Office applications (Excel and Word).
- Fluent written and spoken English.
- These technical skills are an advantage:
- Arabic fluency
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