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Manager - Academy Operations

Emirates Global Aluminium (EGA)
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Learning operationsProgram delivery and logisticsVendor and contract partner managementService deliveryProcess optimization and continuous improvementQuality assurance and compliance auditing

Full Job Posting

Job purpose

Ensure seamless operational delivery of EGA Academy learning experiences and services.

Own courseware creation and delivery logistics, vendor coordination, continuous improvement, and quality assurance.

Translate strategy into procedures and align the Design Studio with delivery operations through systems, collaboration, and contract partner management.

Use data to hold the Academy accountable for following procedures and improving ways of working.

Operational planning and delivery

  • Translate Academy strategy into operational plans, procedures, and service delivery mechanisms.
  • Manage the managed service provider agreement and daily operations to support high-quality learning content and deployment plans.
  • Ensure Academy Operations schedules, resources, delivers, and closes learning programs effectively.
  • Maintain effective learner support and address operational issues with a learner-first approach.

Vendor management and improvement

  • Act as primary liaison for the managed services partner and internal delivery teams; ensure standards, timelines, and contractual obligations are met.
  • Oversee vendors to meet business needs, regulatory requirements, and quality standards, and improve outcomes and cost-effectiveness.
  • Resolve service issues, monitor compliance, audit Academy activities, and mitigate risk.
  • Improve systems, tools, and delivery processes with attention to user experience and operational excellence.

Collaboration, budgets, and reporting

  • Facilitate cross-functional working groups and align delivery with curriculum, content, and instructional standards.
  • Gather and prioritize business needs for facilities, equipment, systems, and instructor deployment.
  • Manage Academy Operations budgets, validate budget inputs, and embed financial controls and reporting.
  • Monitor KPIs and operational data, track program delivery and learner satisfaction, and prepare reports for leadership.

Qualifications and skills

  • Bachelor's degree in business administration, education, learning technologies, or a related field.
  • 10 to 12 years of relevant experience in learning operations, logistics, or program delivery, with some exposure to vendor management and service optimization.
  • Skills include service delivery, customer focus, effective communication, issue resolution, strategic planning, cost analysis, supplier partnership, team performance leadership, and business analysis.

Decision-making authority

Works within defined policies, objectives, and EGA delegation-of-authority boundaries.

Actions affecting other functional or operating areas usually require approval; work is subject to broad practices and procedures and general direction.

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