Manager

Location and Schedule

• The role is based in Bangalore and follows a hybrid working model.
• The shift runs from 5:30 PM to 2:30 AM IST.

Role Overview

What You Will Be Doing

• Hire, onboard, and develop a high-performing team of renewals professionals through enablement, coaching, and career planning.
• Execute a 180-day renewal process that improves customer experience and maximizes contract value.
• Implement renewal forecasting cadence and deliver accurate forecast summaries to leadership.
• Lead the team against bookings, GRR, NRR, and churn objectives.
• Provide enablement in product, pricing, opportunity management, data quality, quoting, and forecasting.
• Support direct reports in customer and internal meetings and escalate issues as needed.
• Develop renewal playbooks with Deal Strategy, Finance, Customer Success, Sales, and other internal teams.
• Build trusted relationships with Sales and Customer Success leadership.

What We Are Looking For

• Experience hiring, developing, and managing individual contributors.
• Experience with fast-growing teams and data-driven decision-making.
• Ability to communicate accurate forecasts and navigate ambiguity.
• Strong partnership and collaboration skills across multiple teams.
• Experience working with diverse internal and external partners.
• Outstanding verbal and written communication skills.
• Ability to manage customer escalations to satisfactory resolution.
• A bachelor's degree and 5 or more years of people-management experience, preferably in customer success or account management.
• Experience with Salesforce, Clari, CPQ, and Excel, plus strong analytical skills.

About Rubrik