Management Technician

Join the Insurance Department as a Management Technician and help support important licensing and regulatory work across the Commonwealth. This role gives you the chance to work with companies, databases, and staff to keep operations running smoothly. You will assist with records, licenses, and communication that help ensure strong oversight of insurance entities. Your efforts will support accurate licensing processes that protect consumers and strengthen the industry.

This position supports the Company Licensing Division by preparing documents, maintaining records, and assisting with transactions for many types of insurance entities. The role focuses on managing licensing information, reviewing requests, and providing clear communication to companies and staff. As a Management Technician, you will perform the following duties: Record Maintenance: Create and update licensing records and coordinate changes across multiple databases Document Processing: Prepare certificates, licenses, memos, and official records for many types of entities Data Research: Review information in SIRCON and NAIC I-Site to identify concerns or needed updates Customer Assistance: Respond to requests from the public and staff and provide guidance on licensing procedures Transaction Handling: Process requests for certified documents, compliance certificates, and company changes Database Coordination: Support SIRCON updates, attend meetings, and help test new procedures with IT staff Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

This position supports the Company Licensing Division by preparing documents, maintaining records, and assisting with transactions for many types of insurance entities. The role focuses on managing licensing information, reviewing requests, and providing clear communication to companies and staff. As a Management Technician, you will perform the following duties:

Record Maintenance: Create and update licensing records and coordinate changes across multiple databases

Document Processing: Prepare certificates, licenses, memos, and official records for many types of entities

Data Research: Review information in SIRCON and NAIC I-Site to identify concerns or needed updates

Customer Assistance: Respond to requests from the public and staff and provide guidance on licensing procedures

Transaction Handling: Process requests for certified documents, compliance certificates, and company changes

Database Coordination: Support SIRCON updates, attend meetings, and help test new procedures with IT staff

Interested in learning more? Additional details regarding this position can be found in the position description.

QUALIFICATIONS Minimum Experience and Training Requirements: Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience. Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. You must be eligible for selection in accordance with merit system employment regulations. Recruitment Methods: Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. ) Promo tion Without Examination (PWOE): Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Accounting Assistant Clerical Assistant 3 Clerical Supervisor 1 Corrections Library Assistant Fiscal Assistant Human Resource Assistant 1 LCB Licensing Technician 1 Legal Assistant 1 Library Assistant 2 Medical Records Assistant Records Specialist 1 Statistical Assistant We will also consider applications from current Commonwealth employees in pay scale group ST04 for which there is a logical occupational, functional, or career developmental relationship to this position. All applicants must meet the minimum experience and training requirements. Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. The promotion without examination requirements are issued in accordance with merit system employment regulations. Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

QUALIFICATIONS

Minimum Experience and Training Requirements:

Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or

Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Other Requirements:

You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

You must be able to perform essential job functions.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )

Promotion Without Exam

Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Voluntary Demotion

Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )

Promo tion Without Examination (PWOE):

Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Accounting Assistant Clerical Assistant 3 Clerical Supervisor 1 Corrections Library Assistant Fiscal Assistant Human Resource Assistant 1 LCB Licensing Technician 1 Legal Assistant 1 Library Assistant 2 Medical Records Assistant Records Specialist 1 Statistical Assistant We will also consider applications from current Commonwealth employees in pay scale group ST04 for which there is a logical occupational, functional, or career developmental relationship to this position. All applicants must meet the minimum experience and training requirements.

Accounting Assistant

Clerical Assistant 3

Clerical Supervisor 1

Corrections Library Assistant

Fiscal Assistant

Human Resource Assistant 1

LCB Licensing Technician 1

Legal Assistant 1

Library Assistant 2

Medical Records Assistant

Records Specialist 1

Statistical Assistant

We will also consider applications from current Commonwealth employees in pay scale group ST04 for which there is a logical occupational, functional, or career developmental relationship to this position. All applicants must meet the minimum experience and training requirements.

Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

The promotion without examination requirements are issued in accordance with merit system employment regulations.

Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

3 years or more

2 but less than 3 years

1 but less than 2 years

Less than 1 year

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

90 semester credits or more

60 but less than 90 semester credits

30 but less than 60 semester credits

Less than 30 semester credits

Required Question