Clerical Assistant 2

The Department of Labor and Industry is looking for a Clerical Assistant 2 who enjoys helping others and keeping office work running smoothly. This position gives you the chance to learn new skills and play an important role in daily operations. Your work will support staff, customers, and programs that serve communities across Pennsylvania. Bring your organization skills and take pride in knowing your efforts matter.

The Department of Labor and Industry is looking for a Clerical Assistant 2 who enjoys helping others and keeping office work running smoothly. This position gives you the chance to learn new skills and play an important role in daily operations. Your work will support staff, customers, and programs that serve communities across Pennsylvania.

Bring your organization skills and take pride in knowing your efforts matter.

This position supports office operations by preparing documents, organizing information, and assisting staff with everyday tasks. It also helps maintain accurate records and smooth communication across the office. As a Clerical Assistant 2, you will perform the following duties: Document Preparation: Prepare forms, letters, and reports from handwritten or dictated materials Mail Processing: Sort, stamp, and route daily mail to the correct staff members Record Maintenance: Keep filing systems updated and ensure case materials are stored in the proper place Data Entry: Enter and update case information and referrals in CWDS Staff Assistance: Support staff by preparing travel documents and helping with office procedures Reception Support: Answer calls and direct them to the appropriate person Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full time employment, 37.5 hours per week, Monday - Friday. Work hours are typically 8:00 AM – 4:00 PM with a 30-minute lunch. Work schedule may be negotiable within a 7.5 hour work day. The position may be eligible for AWS (alternate work schedule). Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Altoona, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

This position supports office operations by preparing documents, organizing information, and assisting staff with everyday tasks. It also helps maintain accurate records and smooth communication across the office.

As a Clerical Assistant 2, you will perform the following duties:

Document Preparation: Prepare forms, letters, and reports from handwritten or dictated materials

Mail Processing: Sort, stamp, and route daily mail to the correct staff members

Record Maintenance: Keep filing systems updated and ensure case materials are stored in the proper place

Data Entry: Enter and update case information and referrals in CWDS

Staff Assistance: Support staff by preparing travel documents and helping with office procedures

Reception Support: Answer calls and direct them to the appropriate person

Work Schedule and Additional Information:

Full time employment, 37.5 hours per week, Monday - Friday.

Work hours are typically 8:00 AM – 4:00 PM with a 30-minute lunch. Work schedule may be negotiable within a 7.5 hour work day. The position may be eligible for AWS (alternate work schedule).

Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Altoona, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (commonwealth title); or Graduation from high school; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. You must be eligible for selection in accordance with merit system employment regulations. Recruitment Methods: Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .) Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Voluntary Demotion Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. ) Promotion Without Examination (PWOE): Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Clerical Assistant 1 Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. The promotion without examination requirements are issued in accordance with merit system employment regulations. Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Applicants must have a minimum of one year in the next lower class(es) by the posting closing date with no break in service. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .)

Promotion Without Exam

Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment .)

Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and

(b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.)

Voluntary Demotion

Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement. )

Promotion Without Examination (PWOE):

Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Clerical Assistant 1

Clerical Assistant 1

Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

The promotion without examination requirements are issued in accordance with merit system employment regulations.

Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Applicants must have a minimum of one year in the next lower class(es) by the posting closing date with no break in service.

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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