Management Analyst
Key Skills for This Role
Full Job Posting
Position Information
New Hanover County is currently looking for an experienced Management Analyst to become a valuable addition to our Information Technology Department. This position reports to the Chief Information Officer (CIO) and is responsible for analyzing and improving various aspects of an organization's operations, processes, and strategies. Primary goal is to help the organization become more efficient, effective, and productive in the evaluation of business solutions and proposals. This position is responsible for driving a wide range of cross-functional information technology projects ensuring they deliver the expected business benefits within the approved timeline, budget, and scope. This role requires a collaborative and consultative approach to working with business partners, Information Technology, subject matter experts and leadership, to lead technology projects within the organization and be a part of the overall solution. Essential Functions Include: Coordinates procurement and contract administration for technology-related goods and services, including sourcing, vendor evaluation, negotiations, approvals, purchasing, contract execution, renewals, and closeout. Partners with departments and IT staff to identify business needs, analyze processes, define requirements, evaluate technology solutions, and recommend improvements. Researches, evaluates, and supports the development, implementation, and responsible use of AI and other emerging technologies in accordance with applicable County policies, security, privacy, data governance, and technology standards. Leads and participates in technology projects, system implementations, upgrades, and process improvement initiatives; coordinates resources and stakeholders, monitors schedules and budgets, manages risks, and communicates project status. Provides research, analysis, and strategic support to the CIO related to industry, regulatory, organizational, and technology trends and assists with strategic initiatives and special projects. Identifies opportunities to apply AI to business processes and services and collaborates with departments to develop, pilot, evaluate, and implement AI-enabled solutions that improve efficiency and organizational effectiveness. Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county. Performs work during emergency/disaster situations. Performs other duties of a similar nature or level. Required knowledge and skills: Knowledge of principles of computer hardware, software, and networking; information technology systems, applications and business processes; reporting tools, queries, and data analysis techniques; programming languages; SQL or relational database; various software applications; customer service principles and basic business principles. Skilled in analyzing end-user system and program needs and translating them into solutions; troubleshooting application and system issues; designing system processes and software applications; configuring systems and software; creating reports, documentation and training materials; researching computer topics via the Internet and other on-line sources; preparing and conducting training sessions; and communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. * * * * Hours: 8:00 AM - 5:00 PM, Monday - Friday. Must be available to report for emergency work assignment during emergency situations. Employment Type: Full-time, exempt Salary Information: The target hiring range for this position is $65,910 to $85,762. The full salary range for an incumbent hired into this position is $65,910 to $ 105,615. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.
This position reports to the Chief Information Officer (CIO) and is responsible for analyzing and improving various aspects of an organization's operations, processes, and strategies. Primary goal is to help the organization become more efficient, effective, and productive in the evaluation of business solutions and proposals. This position is responsible for driving a wide range of cross-functional information technology projects ensuring they deliver the expected business benefits within the approved timeline, budget, and scope. This role requires a collaborative and consultative approach to working with business partners, Information Technology, subject matter experts and leadership, to lead technology projects within the organization and be a part of the overall solution.
Coordinates procurement and contract administration for technology-related goods and services, including sourcing, vendor evaluation, negotiations, approvals, purchasing, contract execution, renewals, and closeout.
Partners with departments and IT staff to identify business needs, analyze processes, define requirements, evaluate technology solutions, and recommend improvements.
Researches, evaluates, and supports the development, implementation, and responsible use of AI and other emerging technologies in accordance with applicable County policies, security, privacy, data governance, and technology standards.
Leads and participates in technology projects, system implementations, upgrades, and process improvement initiatives; coordinates resources and stakeholders, monitors schedules and budgets, manages risks, and communicates project status.
Provides research, analysis, and strategic support to the CIO related to industry, regulatory, organizational, and technology trends and assists with strategic initiatives and special projects.
Identifies opportunities to apply AI to business processes and services and collaborates with departments to develop, pilot, evaluate, and implement AI-enabled solutions that improve efficiency and organizational effectiveness.
Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
Performs work during emergency/disaster situations.
Performs other duties of a similar nature or level.
Knowledge of principles of computer hardware, software, and networking; information technology systems, applications and business processes; reporting tools, queries, and data analysis techniques; programming languages; SQL or relational database; various software applications; customer service principles and basic business principles.
Skilled in analyzing end-user system and program needs and translating them into solutions; troubleshooting application and system issues; designing system processes and software applications; configuring systems and software; creating reports, documentation and training materials; researching computer topics via the Internet and other on-line sources; preparing and conducting training sessions; and communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Qualifications
- Required Education and Experience: Bachelor’s Degree in Computer Science, or related field, and two (2) years of related programming and applications experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.
- Bachelor’s Degree in Computer Science, or related field, and two (2) years of related programming and applications experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.
Licenses/Certifications
Valid Driver's License (from any state) and good driving record required at time of application. Valid North Carolina Driver’s License required by first date of employment with good driving record.
Valid North Carolina Driver’s License required by first date of employment with good driving record.
Other Information
Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. Applicant Information: After the p riority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal. In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
Applicant Information: After the p riority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal. In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
New Hanover County is an Equal Opportunity Employer.
Benefits
- New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here. Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. P art-time position with fewer than 20 scheduled hours per week will not include benefits.
- New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
- Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Opportunities to make a difference in your community; And so much more!
- And so much more!
- Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.
- Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.
Supplemental Questions
No experience
Less than 1 year of experience
1 year but fewer than 2 years of experience
2 years but fewer than 3 years of experience
3 years but fewer than 5 years of experience
5 or more years of experience
Yes
No
N/A - already have NC DL
Required Question
About New Hanover County
New Hanover County government provides public safety, health, social services, infrastructure, and civic programs to county residents.
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