Administrative Supervisor

New Hanover County Health and Human Services is looking for an Administrative Supervisor to provide centralized oversight of administrative support functions across Health & Human Services. As a member of the HHS Centralized Support Services Supervisor team, this position helps ensure effective front desk, telephone, and administrative coverage while supporting consistent operations across the department. The Administrative Supervisor will oversee office operations, personnel processes; collaborate with other supervisors on performance management and quality improvement; and assist with emergency preparedness and response. Other duties may include: Supervises administrative support staff by prioritizing and assigning work, conducting performance evaluations, ensuring training, and making hiring, disciplinary, and other personnel recommendations. Oversees daily office operations including telephone and switchboard functions, document preparation, mail distribution, records management, and troubleshooting administrative or software-related issues. Coordinates purchasing, accounts receivable, and vendor activities including sourcing, negotiating with vendors, reviewing requisitions, and addressing operational questions from staff and vendors. Monitors budgets and financial activities by reviewing revenue and expense forecasts, processing invoices, and preparing budget amendments and related documentation. Coordinates personnel and human resources processes including position requisitions, employment documentation, personnel action requests, hiring activities, and responding to staff questions regarding policies, performance evaluations, training, travel, benefits, and other HR-related matters. Coordinates administrative staff training and development by assessing needs, establishing standards, conducting training, and identifying appropriate training resources or vendors. Provides administrative and public support by responding to inquiries and complaints, preparing committee agendas and minutes, disseminating information, and making appropriate referrals. Supports department-wide operations and continuity through fleet and facility coordination, quality improvement efforts, and participation in emergency and disaster response activities. Why New Hanover County? A Career with Impact New Hanover County is committed to hiring talented professionals who are passionate about public service and making a difference in the community. Our employees work in an innovative, collaborative, and employee-focused environment where professional expertise and new ideas are valued. Our shared values of professionalism, innovation, integrity, stewardship, and accountability guide the way we serve our community and work with our customers. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. * * * * Hours: 8:00 AM - 5:00 PM, Monday - Friday . Must be available to report for emergency work assignment during emergency situations. Salary Information:, The target hiring range for this position is $48,678 - $65,715. The full salary range for an incumbent hired into this position is $48,678 - $82,752 . Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range. New Hanover County offers: Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

New Hanover County Health and Human Services is looking for an Administrative Supervisor to provide centralized oversight of administrative support functions across Health & Human Services. As a member of the HHS Centralized Support Services Supervisor team, this position helps ensure effective front desk, telephone, and administrative coverage while supporting consistent operations across the department. The Administrative Supervisor will oversee office operations, personnel processes; collaborate with other supervisors on performance management and quality improvement; and assist with emergency preparedness and response.

Other duties may include:

Supervises administrative support staff by prioritizing and assigning work, conducting performance evaluations, ensuring training, and making hiring, disciplinary, and other personnel recommendations.

Oversees daily office operations including telephone and switchboard functions, document preparation, mail distribution, records management, and troubleshooting administrative or software-related issues.

Coordinates purchasing, accounts receivable, and vendor activities including sourcing, negotiating with vendors, reviewing requisitions, and addressing operational questions from staff and vendors.

Monitors budgets and financial activities by reviewing revenue and expense forecasts, processing invoices, and preparing budget amendments and related documentation.

Coordinates personnel and human resources processes including position requisitions, employment documentation, personnel action requests, hiring activities, and responding to staff questions regarding policies, performance evaluations, training, travel, benefits, and other HR-related matters.

Coordinates administrative staff training and development by assessing needs, establishing standards, conducting training, and identifying appropriate training resources or vendors.

Provides administrative and public support by responding to inquiries and complaints, preparing committee agendas and minutes, disseminating information, and making appropriate referrals.

Supports department-wide operations and continuity through fleet and facility coordination, quality improvement efforts, and participation in emergency and disaster response activities.

New Hanover County is committed to hiring talented professionals who are passionate about public service and making a difference in the community. Our employees work in an innovative, collaborative, and employee-focused environment where professional expertise and new ideas are valued.

Our shared values of professionalism, innovation, integrity, stewardship, and accountability guide the way we serve our community and work with our customers.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

* * * *

8:00 AM - 5:00 PM, Monday - Friday . Must be available to report for emergency work assignment during emergency situations. Salary Information:, The target hiring range for this position is $48,678 - $65,715. The full salary range for an incumbent hired into this position is $48,678 - $82,752 . Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

Employer paid 401k contributions;

Retirement plan through the NC Retirement system;

Flex time and telework availability, depending on your position;

Paid sick and personal leave + 13 paid holidays per year;

Paid parental leave;

Paid community services leave to give back to our community;

Education leave to obtain a degree within your line of work;

Medical, dental, and vision insurance + many other insurance options;

Onsite, employer-paid health and wellness center;

Professional development trainings & leadership initiatives;

Opportunities to make a difference in your community;

And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

01

Yes

No

02

High Scholl Diploma or GED

Associate's Degree in Business Administration or Secretarial Science

Bachelor's Degree or higher in Business Administration or Secretarial Science

Associate's Degree in a related field

Bachelor's Degree or higher in a related field

Associate's Degree or higher in a Unrelated field

03

04

1 year or less of administrative support experience

More than 1, but less than 2 years of experience

2 or more years of experience

05

1 year or less of supervisory experience

1 year, but less than 2 years of supervisory experience

2 years, but less than 3 years of supervisory experience

3 or more years of supervisory experience

Required Question