Managed Service Desk Staff - Qatar
Role Overview
Managed service desk staff role based onsite in Qatar.
Assignment duration is 12 months.
Key Skills for This Role
Full Job Posting
Assignment details
Managed service desk staff role based onsite in Qatar.
Assignment duration is 12 months.
Qualifications and experience
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a relevant field.
- At least 3 years of IT service desk or helpdesk support experience.
- Hands-on hardware and software troubleshooting experience.
- Experience with incident management, ticketing tools, and end-user support; ServiceNow or Remedy are examples.
- Knowledge of Windows OS, Microsoft Office 365, Active Directory, and basic networking.
- Fluent English and Arabic across speaking, reading, and writing.
Mandatory certifications
- ITIL Foundation certification is mandatory.
- Microsoft 365 certification is mandatory.
Responsibilities
- Provide onsite L1/L2 technical support for hardware and software issues.
- Log, track, and resolve service requests within defined SLAs.
- Escalate complex issues to relevant technical teams.
Application documents
- Submit a bilingual CV in Arabic and English and attach copies of the ITIL Foundation and Microsoft 365 certifications.
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