Maintenance Supervisor

Role overview

Maintenance operations

• Coordinate daily maintenance and manage the intake, evaluation, prioritization, and allocation of requests within agreed service levels.
• Monitor work progress and completion quality; inspect facilities, equipment, furniture, MEP systems, and infrastructure.
• Coordinate emergency repairs and ensure prompt resolution to reduce business disruption.
• Maintain compliance with company policies, health and safety standards, and local regulations.
• Supervise on-site contractors and vendors for quality, safety, and operational compliance.

Vendors, assets, and preventive maintenance

• Manage contractor, service-provider, and supplier relationships; obtain and assess quotations and monitor performance against service levels and contracts.
• Review service agreements, warranties, and maintenance contracts.
• Develop preventive-maintenance schedules and coordinate execution with Store Managers and Operations teams.
• Maintain asset, equipment, maintenance-history, warranty, and service-contract records; monitor tools, spare parts, and consumables inventory.

Project coordination and administration

• Coordinate store openings, renovations, refurbishments, relocations, and facility upgrades.
• Develop project plans, timelines, trackers, and reports; coordinate internal stakeholders and external contractors; follow up on milestones and escalate risks or delays.
• Support site surveys, feasibility assessments, and project handovers; ensure permits, approvals, licenses, and compliance requirements are obtained before work begins.
• Monitor project and maintenance expenses against approved budgets and AOP targets; track quotations, purchase requests, LPOs, invoices, approvals, and payment follow-ups.
• Prepare monthly reports on completed projects, pending activities, costs, vendor performance, and trends; identify cost savings while maintaining quality.

Requirements

• The role oversees maintenance work and contractors on site across retail stores, cafés, offices, and facilities.
• Coordinate facilities projects while tracking timelines, budgets, approvals, and compliance requirements.