Long Term Services and Supports (LTSS) Case Management Program Manager
Role Overview
This position is for permanent Iowa Health and Human Services employees. Those in any other status are not eligible to apply. The Iowa Department of Health and Human Services (HHS), Iowa Medicaid, is seeking a highly motivated and detail-oriented professional to serve as a Long-Term Services and Supports (LTSS) Case Management Program Manager. This position plays a critical role in overseeing and coordinating case management activities across the LTSS system, including Home- and Community-Based Services (HCBS) and facility-based services, ensuring compliance with federal and state requirements, and supporting statewide quality improvement efforts. This role provides leadership, strategic guidance, and oversight of activities that promote high-quality, person-centered LTSS services for Iowans across community and residential settings. This position manages and monitors case management activities for LTSS programs to ensure compliance with contractual agreements, state and federal regulations, best practices, documentation standards, and timely reporting. The role provides support to LTSS Community Integration Managers, oversees assessment activities, develops and updates procedures, reviews program data, identifies opportunities for improvement, and ensures consistent implementation of LTSS and Money Follows the Person (MFP) program requirements. Additional responsibilities include managing program documentation, providing policy interpretation, supporting and delivering training, approving certain LTSS-related payments, and advising Medicaid leadership on issues identified through oversight and data analysis. This role collaborates closely with a wide range of professionals, including the Centers for Medicare and Medicaid Services (CMS), managed care organizations (MCOs), LTSS Policy Managers, LTSS Community Integration Managers, Medicaid members and advocates. quality improvement teams and workgroups, contracted vendors such as the Core Standardized Assessment (CSA), the HCBS QIO, MFP program staff, internal Medicaid operations and compliance teams, and leadership within HHS Medicaid. It also engages with stakeholders across HCBS and facility settings to support effective communication, operational alignment, and high-quality service delivery. Work Environment This position is based in Des Moines and supports a hybrid work arrangement. The employee must work on-site at the Lucas State Office Building at least three days per week. Occasional in-state travel may be required.
Full Job Posting
Job Description
This position is for permanent Iowa Health and Human Services employees. Those in any other status are not eligible to apply. The Iowa Department of Health and Human Services (HHS), Iowa Medicaid, is seeking a highly motivated and detail-oriented professional to serve as a Long-Term Services and Supports (LTSS) Case Management Program Manager. This position plays a critical role in overseeing and coordinating case management activities across the LTSS system, including Home- and Community-Based Services (HCBS) and facility-based services, ensuring compliance with federal and state requirements, and supporting statewide quality improvement efforts. This role provides leadership, strategic guidance, and oversight of activities that promote high-quality, person-centered LTSS services for Iowans across community and residential settings. This position manages and monitors case management activities for LTSS programs to ensure compliance with contractual agreements, state and federal regulations, best practices, documentation standards, and timely reporting. The role provides support to LTSS Community Integration Managers, oversees assessment activities, develops and updates procedures, reviews program data, identifies opportunities for improvement, and ensures consistent implementation of LTSS and Money Follows the Person (MFP) program requirements. Additional responsibilities include managing program documentation, providing policy interpretation, supporting and delivering training, approving certain LTSS-related payments, and advising Medicaid leadership on issues identified through oversight and data analysis. This role collaborates closely with a wide range of professionals, including the Centers for Medicare and Medicaid Services (CMS), managed care organizations (MCOs), LTSS Policy Managers, LTSS Community Integration Managers, Medicaid members and advocates. quality improvement teams and workgroups, contracted vendors such as the Core Standardized Assessment (CSA), the HCBS QIO, MFP program staff, internal Medicaid operations and compliance teams, and leadership within HHS Medicaid. It also engages with stakeholders across HCBS and facility settings to support effective communication, operational alignment, and high-quality service delivery. Work Environment This position is based in Des Moines and supports a hybrid work arrangement. The employee must work on-site at the Lucas State Office Building at least three days per week. Occasional in-state travel may be required. How to Apply Interested applicants should apply through the State of Iowa Careers portal and include a resume and cover letter that describes relevant experience and qualifications. Minimum Qualifications • Experience with the Medicaid program. • Experience in case management. Benefits Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth: Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses. Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind. Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges. Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. For additional information on benefits click here . Click here to see how we compare with other employers or offers by using our Total Compensation Calculator. Background Checks Applicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA Employer HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov . All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.
This position is for permanent Iowa Health and Human Services employees. Those in any other status are not eligible to apply.
The Iowa Department of Health and Human Services (HHS), Iowa Medicaid, is seeking a highly motivated and detail-oriented professional to serve as a Long-Term Services and Supports (LTSS) Case Management Program Manager. This position plays a critical role in overseeing and coordinating case management activities across the LTSS system, including Home- and Community-Based Services (HCBS) and facility-based services, ensuring compliance with federal and state requirements, and supporting statewide quality improvement efforts.
This role provides leadership, strategic guidance, and oversight of activities that promote high-quality, person-centered LTSS services for Iowans across community and residential settings.
This position manages and monitors case management activities for LTSS programs to ensure compliance with contractual agreements, state and federal regulations, best practices, documentation standards, and timely reporting. The role provides support to LTSS Community Integration Managers, oversees assessment activities, develops and updates procedures, reviews program data, identifies opportunities for improvement, and ensures consistent implementation of LTSS and Money Follows the Person (MFP) program requirements. Additional responsibilities include managing program documentation, providing policy interpretation, supporting and delivering training, approving certain LTSS-related payments, and advising Medicaid leadership on issues identified through oversight and data analysis.
This role collaborates closely with a wide range of professionals, including the Centers for Medicare and Medicaid Services (CMS), managed care organizations (MCOs), LTSS Policy Managers, LTSS Community Integration Managers, Medicaid members and advocates. quality improvement teams and workgroups, contracted vendors such as the Core Standardized Assessment (CSA), the HCBS QIO, MFP program staff, internal Medicaid operations and compliance teams, and leadership within HHS Medicaid. It also engages with stakeholders across HCBS and facility settings to support effective communication, operational alignment, and high-quality service delivery.
Work Environment This position is based in Des Moines and supports a hybrid work arrangement. The employee must work on-site at the Lucas State Office Building at least three days per week. Occasional in-state travel may be required.
How to Apply
- Interested applicants should apply through the State of Iowa Careers portal and include a resume and cover letter that describes relevant experience and qualifications.
Minimum Qualifications
- Experience with the Medicaid program. • Experience in case management.
Benefits
- Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
- Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
- Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
- Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
- Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
- Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
- Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
- Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
- For additional information on benefits click here .
- Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.
Minimum Qualification Requirements
- Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations. All of the following (a and b): Three years of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. All of the following (a, b, and c): One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1. For additional information, please click on this link to view the job description .
- Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations. All of the following (a and b): Three years of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. All of the following (a, b, and c): One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1.
- All of the following (a and b): Three years of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. All of the following (a, b, and c): One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1.
- Three years of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- All of the following (a, b, and c): One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1.
- One year of full-time work experience in project management; management analysis; data science; business systems analysis; or professional-level program administration, development, or operations; and A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience.
- A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience.
- A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business administration, industrial management, statistics, natural science, or a closely-related field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes six months of full-time work as a Management Analyst 2 or two and a half years as a Management Analyst 1.
- For additional information, please click on this link to view the job description .
Benefits
- Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator . Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
- Why Choose the State of Iowa?
- At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
- Our Robust Benefits Package Includes:
Competitive Compensation
- Enjoy a competitive salary that reflects directly on your skills and expertise.
- Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator . Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS .
Paid Time Off
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP)
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career
Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
Supplemental Questions
01
Yes - I understand and agree.
No
02
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
No experience in the identified areas
Less than one year of experience in the identified areas
One year to less than two years of experience in the identified areas
Two years to less than three years of experience in the identified areas
Three or more years of experience in the identified areas
04
No Experience as a Management Analyst 2
Less than 6 months
6 months or more
05
No Experience as a Management Analyst 1
Less than 12 months of experience as a Management Analyst 1
12 months to less than 18 months of work experience as a Management Analyst 1
18 months to less than 24months of work experience as a Management Analyst 1
24 months to less than 30 months of work experience as a Management Analyst 1
30 months or more of work experience as a Management Analyst 1
Not applicable – I am not a State Employee
06
Yes - I meet A and B
I do not meet A and B
07
I meet A, B and C
I do not meet A, B and C
08
Yes
Required Question
About State of Iowa
The official administrative government body of the State of Iowa.
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