Digital Service Portfolio Manager

About the Department

What You Will Do

• Effectively communicate with a wide range of stakeholders across the enterprise.
• Manage and prioritize multiple high-demand projects simultaneously, ensuring deadlines and quality standards are met.
• Adapt to shifting priorities and pivot strategies seamlessly to maintain progress and alignment with evolving needs.
• Manage and oversee the portfolio of digital experience products while handling grants, budgets, contracts, and vendor relationships.
• Lead and coordinate multiple projects from planning through execution.
• Provide leadership, foster team collaboration, and solve operational problems.
• Oversee the Digital Experience (DX) website program and manage vendor delivery of enhancements.
• Lead the content-strategy team including documentation, communication, and training.
• Analyze organizational and operational problems and develop timely, cost-effective solutions.
• Gather and analyze constituent feedback to ensure digital systems are simple and user-friendly.
• Identify production goals, metrics, and performance objectives.
• Conduct independent research on new and innovative digital services.
• What We Are Seeking
• Demonstrated experience managing IT portfolios or major digital service products.
• Knowledge of information and communication technologies.
• Knowledge of public administration and procurement.
• Advanced knowledge of agile development methodologies.
• Strong analytical, communication, and organizational skills.
• Ability to work independently with sound judgment and integrity.

Preferred Certifications

What We Offer

• Flexible work environment
• Iowa Public Employees' Retirement System (IPERS)
• Health, dental, and vision insurance
• Generous vacation, sick leave, and paid holidays
• Life and disability insurance
• Retirement savings options (RIC)
• Flexible Spending Accounts
• Why Work with Us? At the Iowa Department of Management (DOM), we help government agencies across the state perform at their best by managing financial resources, technology, and information. Our mission is rooted in service—we provide efficient, innovative, and strategic solutions that empower agencies to fulfill their goals.
• We’re guided by four core values:
• Integrity – We act with honesty and accountability.
• Teamwork – We collaborate to achieve shared success.
• Service – We are committed to excellence in public service.
• Partnership – We build strong relationships to drive results.
• Working Arrangement This position occasionally requires onsite work in Des Moines, IA. Employees meeting all expectations of their work responsibilities may request fully remote work and develop a hybrid/remote schedule collaboratively with their manager.
• Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Background Check Requirements

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.
• E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the Federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

Minimum Qualifications

• Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: 1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security. 2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security, and experience equal to two years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security. 3) All of the following (a and b): a. Three years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. 4) All of the following (a and b): a. Five years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and b. Either of the following: i. Certification from an authorized educational institution/major computer or software producer in one or more of the specialty areas listed in part a; or ii. Eighteen semester hours from an accredited college or university in one or more of the specialty areas listed in part a. 5) Current, continuous experience in the state executive branch that includes six months of full-time work as an Information Technology Specialist 4. For additional information, please click on this link to view the job description.
• Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
• 2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security, and experience equal to two years of full-time work in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security.
• 3) All of the following (a and b):
• a. Three years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and
• b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• 4) All of the following (a and b):
• a. Five years of full-time work experience in application development and database management, business analysis, systems and network administration, technical training and reporting, IT vendor and purchasing management, IT project management, IT product management, system testing and quality assurance, mainframe and platform administration, and/or information technology security; and
• b. Either of the following:
• i. Certification from an authorized educational institution/major computer or software producer in one or more of the specialty areas listed in part a; or
• ii. Eighteen semester hours from an accredited college or university in one or more of the specialty areas listed in part a.
• 5) Current, continuous experience in the state executive branch that includes six months of full-time work as an Information Technology Specialist 4.
• For additional information, please click on this link to view the job description.

Benefits

• Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator . Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
• Why Choose the State of Iowa?
• At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
• Our Robust Benefits Package Includes:

Competitive Compensation

• Enjoy a competitive salary that reflects directly on your skills and expertise.
• Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator . Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness

Retirement Planning

Paid Time Off

Professional Development

Employee Assistance Program (EAP)

Diversity and Inclusion

Join Us - Elevate Your Career

Supplemental Questions