Logistics Manager - Air Freight

Job Summary

Key Responsibilities

• Manage daily air freight operations including import, export, and transshipment shipments
• Lead, supervise, and develop the air freight operations team, ensuring high performance and accountability
• Allocate workloads, set clear objectives, and monitor team performance against KPIs
• Provide coaching, training, and performance feedback to team members
• Foster a collaborative and results-driven team environment
• Coordinate with airlines, freight forwarders, ground handlers, and customs brokers
• Ensure timely booking, routing, and delivery of cargo
• Monitor shipment status and resolve delays, discrepancies, or service issues
• Ensure compliance with UAE customs regulations, aviation standards, and international trade laws
• Oversee documentation such as AWB (Air Waybill), invoices, packing lists, and customs clearance paperwork
• Negotiate rates and contracts with airlines and service providers
• Control costs and optimize freight spend without compromising service quality
• Maintain strong relationships with clients and stakeholders
• Implement KPIs and performance tracking for operational efficiency
• Handle escalation management and ensure high service levels
• Ensure adherence to safety, security, and compliance protocols (IATA standards, DG handling if applicable)

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum 5–8 years of experience in air freight logistics, with at least 2–3 years in a managerial role
• Strong knowledge of air cargo operations, airline procedures, and UAE customs regulations
• Familiarity with IATA regulations and dangerous goods handling (preferred)
• Experience with logistics software, ERP systems, and cargo tracking tools
• Strong negotiation, leadership, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work in a fast-paced, deadline-driven environment

Preferred Qualifications

• IATA/FIATA certification
• Experience in UAE or GCC logistics market
• Knowledge of freight rate structures and pricing strategies

Key Competencies

• Operational Excellence
• Strategic Planning
• Cost Optimization
• Customer Focus
• Team Leadership
• Risk Management

Working Conditions

• Office-based with coordination across warehouses, airports, and client locations
• May require extended hours depending on shipment schedules

Additional Note

Experience

• Logitics : 5 years (Required)
• Air Freight: 3 years (Required)
• Managerial : 2 years (Required)

Location

• Dubai (Required)