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Logistics Coordinator I - Expedite

ArcBest
Medina, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
Microsoft Office Suite

Full Job Posting

  • Support new and existing customer accounts to foster business development.
  • Provide prompt, courteous, and knowledgeable service to all internal and external customers.
  • Identify and communicate business opportunities into the sales organization (through the Sales Support department).
  • Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.
  • Update customers regarding shipments as required via phone, email, and web-based channels.
  • Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
  • Provide a high level of accuracy in order documentation.
  • Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
  • Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
  • Monitor shipments from order entry through delivery to ensure on time performance is met.
  • Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
  • Other duties and projects, as assigned.
  • Bachelor's Degree, preferred
  • Experience will be considered in lieu of formal education.
  • 1 year industry experience, preferred
  • Working knowledge in Microsoft Office Suite, preferred
  • Basic computer skills, preferred
  • Accuracy and Attention to Detail
  • Customer Focus
  • Effective Communications
  • Flexibility and Adaptability
  • Negotiating
  • Problem Solving
  • Service Excellence
  • Teamwork
  • Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
  • Minimal (0%-25%)
  • This is an hourly position paid biweekly.
  • Variable compensation is included.

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