Logistics Coordinator

Job Summary

Logistics Coordinator

Logistics & Supply Chain

• Coordinate inbound and outbound shipments of apparel and fashion goods, including bulk, samples, and seasonal collections
• Manage relationships with Supplier, 3PL partners and Customers
• Prepare and review shipping documents such as commercial invoices, packing lists, bills of lading, and customs documentation
• Track shipments to ensure on-time delivery aligned with production calendars, store launches, and e-commerce deadlines
• Monitor inventory movements and support allocation to Customers
• Communication with suppliers, manufacturers, and vendors to track production status, and product readiness.
• Ensure purchase orders are confirmed, updated, and aligned with production timelines.
• Resolve discrepancies related to product quantities, quality documentation, packing lists, and shipment details.
• Monitor lead times and escalate delays proactively to relevant teams.

Fashion Industry–Specific Operations

• Support seasonal launches, promotions, and peak periods by ensuring logistics readiness and execution
• Coordinate sample shipments for merchandising, marketing, and sales teams
• Manage returns, exchanges, and damaged goods in line with brand and retail standards
• Work closely with production, merchandising, and planning teams to align logistics with demand forecasts

Customer Service & Communication

• Act as a key point of contact for internal stakeholders and external customers regarding order status and delivery timelines
• Proactively communicate shipment updates, delays, or exceptions to minimize customer impact
• Resolve logistics-related customer inquiries, claims, and escalations professionally and efficiently
• Ensure service-level agreements (SLAs) and customer expectations are consistently met

Process Improvement & Compliance

• Ensure compliance with transportation regulations, customs requirements, and company policies
• Maintain accurate records and reporting within logistics and ERP systems
• Report shipment status, delivery risks, and logistics KPIs to internal stakeholders.

Administrative & System Management

• Maintain accurate and up-to-date logistics data in internal systems (ERP, WMS, Excel trackers, etc.).
• Prepare weekly and monthly performance reports on shipments, delays, and supplier performance.
• Ensure compliance with company policies, sustainability standards, and industry regulations.

Qualifications

• 3–5 years of experience in logistics or supply chain, preferably within the
• fashion, apparel, or retail industry
• Strong customer service background with experience managing client or stakeholder communications
• Knowledge of domestic and international fashion supply chains and seasonal workflows
• Excellent organizational and communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency in MS Office and logistics or ERP systems (e.g., SAP, NetSuite, or similar)

Preferred Qualifications

• Bachelor’s degree in Logistics or a related field
• 2+ years of logistics or supply chain experience, preferably within the fashion, apparel, or retail industry.
• Strong understanding of international shipping, customs procedures, and warehouse operations.
• Proficiency in ERP/WMS systems and MS Excel (VLOOKUP, pivot tables).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Experience coordinating with overseas suppliers (e.g., China, India, Turkey, Europe).