Licensing Manager

Job Description

Responsibilities

• Manage licensing enquiry responses and tracking to resolution.
• Manage the end-to-end licensing process for applicants and licensees, including initial applications, renewals, variations, suspensions, and revocations where applicable.
• Review and assess licensing submissions for completeness, accuracy, and alignment with regulatory requirements.
• Coordinate with Suitability Investigations for information management.
• Develop, maintain, and improve licensing policies, procedures, guidance, templates, and service standards.
• Prepare clear, evidence-based recommendations and reports for internal governance, committees, or senior decision-makers.
• Liaise with internal teams, regulated entities, government bodies, law enforcement, and other regulators where required.
• Provide timely guidance to applicants and licensees on licensing requirements, processes, and regulatory expectations.
• Maintain accurate records, dashboards, and management information to support oversight, reporting, and audit readiness.
• Identify process improvement opportunities and contribute to a risk-based, efficient, and defensible licensing framework.
• Support the training, development, and quality assurance of team members where relevant.
• Regular meetings with licensees for relationship management and updates
• Support management of licensing portals and continuous enhancement for development

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Finance, Criminology, or a related discipline, or equivalent experience.
• Significant experience in licensing, regulatory compliance, account management, or a related regulatory function.
• Experience in the gaming sector or another highly regulated environment is strongly preferred.
• Strong understanding of regulatory frameworks, risk assessment, due diligence, and administrative decision-making.
• Experience drafting reports, policies, procedures, and formal recommendations for senior stakeholders.
• Ability to manage complex casework, competing priorities, and confidential information with sound judgment.
• Strong written and verbal communication skills, with the ability to explain complex regulatory matters clearly.
• High attention to detail and ability to make balanced, evidence-based judgments

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