Library Assistant - (Main)
Key Skills for This Role
Full Job Posting
Position Information
Intra-departmental job posting. Only current Library employees will be considered for this position. New Hanover County is seeking a customer-focused, team-oriented Library Assistant to provide cordial and proactive patron assistance at our Main Library in downtown Wilmington. As the primary point of contact for library services in a diverse urban environment, the position requires a confident and flexible approach to patron engagement. The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County. Essential duties include, but are not limited to: Providing assistance to children, teens, adults and seniors with use of library collections, services, facilities, and essential technological devices Helping customers navigate library policies and procedures Guiding customers through registration and checkout processes using the integrated library system (TLC) Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources Guiding customers in the use of essential technological devices and equipment in order to access library resources Providing support in checking out and downloading e-content Creating attractive and timely displays featuring library resources Operating and troubleshooting self-check machines, printers, computers, and other library equipment Protecting each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county Performs work during emergency/disaster situations Performs other duties of a similar nature or level Knowledge, Skills, and Abilities: Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment Ability to respond appropriately to information-seeking behaviors and diverse learning styles Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues Flexibility and willingness to adjust to a constantly changing work environment New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. * * * Work Hours: Varying day shifts Monday through Friday; includes at least one evening per week; Saturdays and Sundays in assigned rotation; must be available during emergency situations. Work schedule is subject to change based on departmental needs. Must be available to work during emergency situations. Employment Type: Full time non-exempt Salary Information: The target hiring range for this position is $36,325 to $49,038. The full salary range for an incumbent hired into this position is $36,325 to $ 61,751. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Providing assistance to children, teens, adults and seniors with use of library collections, services, facilities, and essential technological devices
Helping customers navigate library policies and procedures
Guiding customers through registration and checkout processes using the integrated library system (TLC)
Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources
Guiding customers in the use of essential technological devices and equipment in order to access library resources
Providing support in checking out and downloading e-content
Creating attractive and timely displays featuring library resources
Operating and troubleshooting self-check machines, printers, computers, and other library equipment
Protecting each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county
Performs work during emergency/disaster situations
Performs other duties of a similar nature or level
Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment
Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment
Ability to respond appropriately to information-seeking behaviors and diverse learning styles
Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues
Flexibility and willingness to adjust to a constantly changing work environment
Varying day shifts Monday through Friday; includes at least one evening per week; Saturdays and Sundays in assigned rotation; must be available during emergency situations.
Work schedule is subject to change based on departmental needs. Must be available to work during emergency situations.
Minimum Qualifications
- High school diploma or equivalent, and at least one year of experience in a library, bookstore or other frontline customer service role (e.g. retail, food service, or hospitality). Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties Associates degree preferred. Required Skills and Knowledge Intermediate to advanced experience using personal computers, learning and utilizing software applications and operating peripheral equipment (printers, scanners, etc.) Strong oral and written communication skills Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment. Ability to respond appropriately to information-seeking behaviors and diverse learning styles. Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues. Flexibility and willingness to adjust to a constantly changing work environment. Preferred Skills and Knowledge Personal experience using a public library Bilingual English/Spanish Physical activities and demands: Spends up to several hours a day in a stationary position to assist customers Frequently moves and positions bins of books which weigh up to 30 pounds Frequently transports large numbers of books to various locations in the building Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights Communicates and exchanges information and ideas with customers and coworkers throughout the workday Some roles operate a computer, cash register, and other electronic devices throughout the day
- High school diploma or equivalent, and at least one year of experience in a library, bookstore or other frontline customer service role (e.g. retail, food service, or hospitality).
- Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties
- Associates degree preferred.
- Intermediate to advanced experience using personal computers, learning and utilizing software applications and operating peripheral equipment (printers, scanners, etc.)
- Strong oral and written communication skills
- Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
- Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
- Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
- Flexibility and willingness to adjust to a constantly changing work environment.
- Personal experience using a public library
- Bilingual English/Spanish
- Spends up to several hours a day in a stationary position to assist customers
- Frequently moves and positions bins of books which weigh up to 30 pounds
- Frequently transports large numbers of books to various locations in the building
- Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
- Communicates and exchanges information and ideas with customers and coworkers throughout the workday
- Some roles operate a computer, cash register, and other electronic devices throughout the day
Other Information
Applicant Information: After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal. In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
New Hanover County is an Equal Opportunity Employer.
Benefits
- New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here. Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. P art-time position with fewer than 20 scheduled hours per week will not include benefits.
- New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
- Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
- Opportunities to make a difference in your community; And so much more!
- And so much more!
- Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.
- Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.
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About New Hanover County
New Hanover County government provides public safety, health, social services, infrastructure, and civic programs to county residents.
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