Legal Implementation Specialist

About Luminance

Requirements

• What we’re looking for
• Experience in a client-facing legal tech or B2B SaaS role - implementation, onboarding, professional services, delivery or customer success - and/or relevant legal experience
• The ability to understand legal contracts, negotiation positions, approval processes and commerical workflows
• Strong project management and organisational skills: several implementations at different stages, held accurately, in a fast-paced delivery environment
• Strong communication and interpersonal skills, with the confidence to lead scoping sessions, project updates and training for legal, commercial and operational stakeholders
• Sound judgement - the ability to distinguish a genuine customer requirement from a product limitation, and both from an opportunity to recommend a better approach
• A proactive, self-directed and accountable working style, with the analytical ability to turn ambiguity into a clear course of action
• The ability to learn complex software quickly and apply that knowledge across different customer scenarios
• Experience crafting effective prompts for AI systems, or a demonstrable ability to develop this capability quickly
• Genuine interest in the intersection of legal services, enterprise software and emerging AI technologies
• An undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification
• Desirable
• An understanding of contract law and commercial agreements, or experience reviewing, negotiating or supporting the negotiation of contracts
• Familiarity with contract lifecycle management, legal operations or legal technology
• Experience implementing enterprise software within legal, procurement, compliance or commercial teams
• Experience in a high-volume implementation, onboarding or professional-services environment
• Additional details
• Permanent, full-time
• Customer-facing and implementation-focused, within our global Delivery Team
• Clear progression through defined levels within the Legal Implementation function
• Some travel may be required, depending on customer and business needs
• Compensation - $80,000-$100,000 per annum plus bonus.

Benefits

• Comprehensive health insurance.
• 401K with 4% matching contribution.
• Enhanced maternity and paternity policies.
• Learning and development budget.
• Birthday leave.
• 20 days PTO per year.

Preferred Qualifications

• Compensation - $80,000-$100,000 per annum plus bonus.

Responsibilities

• Develop deep working knowledge of the Luminance platform - its core functionality, configuration options and principal use cases
• Lead customer discovery sessions to understand objectives, contracting processes, user requirements and implementation priorities
• Translate those requirements into clear, scalable configurations, in line with established implementation standards and best practice
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and delivery outcomes
• Deliver training sessions to key customer user groups, adapting to different roles and levels of technical confidence
• Explain platform functionality, behaviour, trade-offs and limitations clearly and credibly
• Guide customers towards recommended best practice, constructively redirecting requests that would create unnecessary complexity or reduce long-term value
• Identify and escalate risks, dependencies and gaps early, with clear recommendations for resolution
• Work with Customer Success, Product and Support to resolve issues and deliver a cohesive customer experience
• Capture recurring customer needs and repeatable patterns, and feed them back into the team’s playbooks and delivery processes
• Customers reach meaningful value quickly and use the platform confidently and independently
• Implementations land against agreed milestones, with minimal avoidable rework
• Requirements become effective configurations without unnecessary complexity
• Risks and delivery issues surface early rather than late
• What you learn on one implementation makes the next one faster