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Leasehold Officer

Swansea Council
Swansea, GBR
Part-time
Mid
Onsite
GBP 33119-36581 / year
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Degree-level qualification in housing, public administration, law, or related field (or equivalent experience).
  • Proven experience in leasehold management, housing administration, or similar role.
  • Strong knowledge of UK leasehold legislation and service charge regulations.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Proficiency in Microsoft Office and leasehold management software.
  • Experience in stakeholder engagement and consultation processes.
  • High level of accuracy and attention to detail.
  • Commitment to delivering customer‐focused public services.
  • Eligibility to work in the UK.

Responsibilities

  • Serve as the primary liaison for council leaseholders, responding to enquiries promptly.
  • Coordinate and facilitate consultation processes for major works projects.
  • Administer and reconcile service charge accounts in line with statutory requirements.
  • Maintain accurate leasehold records and ensure data integrity.
  • Prepare reports and performance metrics for leasehold services.
  • Support the development and implementation of leasehold policies and procedures.
  • Work collaboratively with internal teams, external contractors, and stakeholders.
  • Handle complaints and resolve issues to maintain high customer satisfaction.
  • Contribute to continuous improvement initiatives and best practice sharing.
  • Provide advice and guidance to leaseholders on lease terms and obligations.

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