Learning & Development Manager

Role purpose

Capability building and MCE partnership

• Design and deliver learning with marketing teams, sales leadership, and key account managers to strengthen selling, coaching, and omnichannel customer engagement.
• Support field readiness for launches and new indications in alignment with Canadian launch plans and Launch Excellence.
• Build digital dexterity and innovate learning approaches for commercial teams and the wider enterprise.
• Adapt MCE academies, frameworks, and standards to Canadian teams and compliance requirements; develop local solutions and share Canadian insights with MCE.

Learning planning, impact, and culture

• Identify capability needs and root causes with commercial teams and leaders, then select appropriate solutions.
• Measure learning and business impact, analyze results, and use findings to improve programs.
• Maintain a prioritized Canadian learning plan aligned with strategy, launch timelines, and capacity.
• Promote employee development, growth mindset, continuous improvement, and cross-functional knowledge sharing.
• Ensure programs meet Canadian regulatory and compliance standards and the Takeda code of conduct; coordinate reviews with Medical, Legal, and Compliance.
• Contribute to other capability areas as business needs evolve.

Education and experience

• University degree in health sciences, business, education, or a related field.
• At least 8 years of pharmaceutical or healthcare industry experience, including agency or vendor-side work supporting pharma clients.
• At least 5 years building capability or driving commercial performance in learning and development, training, pharma sales, key account management, sales leadership, or commercial excellence.
• Proven experience developing others and leading change, such as training delivery, field training, mentoring, or launch championing.

Competencies

• Deep knowledge of adult learning principles and experience developing sales and omnichannel engagement training.
• Experience designing and delivering digital, generative AI, and multichannel learning, including virtual, hybrid, e-learning, and micro-learning formats.
• Strategic business partnership, influence, and stakeholder management across complex cross-functional and global teams.
• Business acumen and knowledge of pharmaceutical sales and marketing, regulations, and Canadian compliance standards.
• Ability to use learning and business impact data to inform decisions.
• Strong communication, facilitation, collaboration, project management, and change management skills; able to work agilely and prioritize.
• An instructional design, adult learning, or coaching certification such as ATD or ICF is an asset.

Location, arrangement, and travel

• The role is based at the Toronto, Ontario head office with a hybrid arrangement requiring at least two days per week.
• Travel to meetings, including overnight trips, is required; some international travel may be needed.

Language

• English-French bilingualism is strongly valued.

Base salary

• The stated estimated base salary range is $127,000 to $173,800 per year; the offer may depend on qualifications, experience, skills, education, certifications, and location.

Employment

• The posting identifies the role as full-time, regular employee work.