Learning & Development Manager

Job Description

1. Training Strategy & Delivery

• Conduct

Training Needs Analysis (TNA)

• across all departments to identify skill gaps and performance opportunities.
• Design, facilitate, and coordinate professional training programs, including brand standards, leadership development, guest service excellence, and technical skills.
• Ensure all new hires complete the

Accor Onboarding Program

• effectively and promptly.
• Monitor and maintain the hotel’s training calendar, ensuring high participation rates and tracking attendance accurately.

2. Performance & Culture

• Foster a culture of continuous learning and development that aligns with Mövenpick’s brand values.
• Support department heads in coaching their teams to improve performance and guest satisfaction scores (GSS).
• Coordinate internal succession planning and talent development programs to prepare high-potential employees for future roles.

3. Saudization & Localization

• Develop and manage specialized development programs for local talent to support the hotel’s
• Saudization targets
• .
• Work closely with the Director of People and Culture to build pathways for Saudi nationals to transition from entry-level to leadership roles.
• Maintain active relationships with local tourism colleges and institutions to source and develop future hospitality leaders.

4. Compliance & Administration

• Ensure all training activities are fully documented and compliant with
• Ministry of Tourism
• and

Ministry of Human Resources

• regulations.
• Manage the L&D budget effectively, optimizing resources to provide high-quality training solutions.
• Utilize digital learning platforms and stay updated on the latest hospitality training trends.

5. Key Competencies

• **Guest-Centric:**
• Deep understanding of luxury service standards.
• **Strategic Thinking:**
• Ability to link training initiatives to hotel KPIs (e.g., Guest Satisfaction, Employee Engagement, Turnover).
• **Agility:**
• Ability to adapt training delivery to a fast-paced hotel environment.

Qualifications

• **Education:**
• Bachelor’s degree in Human Resources, Hospitality Management, or a related field.
• **Experience:**
• Minimum 3–5 years of experience in L&D, ideally within a 5-star international hotel environment.
• **Soft Skills:**
• Exceptional presentation, facilitation, and coaching skills.
• Ability to influence stakeholders at all levels.
• **Technical Skills:**
• Proficient in MS Office; familiarity with Learning Management Systems (LMS) and hospitality HR software.
• **Languages:**
• Fluency in both
• Arabic and English
• (written and verbal) is essential for effective communication with all levels of staff and government entities.