Learning & Development Manager

Role summary

Education and experience

• One pathway: a two-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; two years of HR or related professional experience; and certified-trainer status.
• Alternative pathway: a four-year bachelor’s degree in one of the listed or related majors and certified-trainer status; no work experience is required.

Training programs and evaluation

• Promote programs and train employees on product knowledge, company philosophy, customer service, and leadership skills.
• Assess needs, design and develop programs, and facilitate custom and corporate training.
• Observe service behaviors, coach employees on service excellence, and provide feedback to individuals or managers.
• Monitor attendance and participant progress, partner with operational leaders, and assess technical and leadership skills.
• Review guest feedback and satisfaction data, measure learning transfer, apply adult learning principles, and adjust training or provide retraining.
• Align programs with brand values, service performance, the organizational mission and vision, and key business indicators.

Planning and budgets

• Identify performance gaps with managers and develop training to improve performance; establish guidelines for employee expectations.
• Participate in training budget development and manage spending and controllable expenses in alignment with HR and property financial goals.
• Incorporate guest satisfaction into departmental meetings and continuous improvement.

Work location and schedule

• The posting lists a Dubai property location, full-time schedule, and indicates that the role is not remote.

Employer support

• The employer describes coaching, learning and development, and flexible benefits, as well as a commitment to an inclusive work environment.