Learning & Development Manager at InterContinental Dubai Marina Hotel & Residences

Overview

Learning & Development Manager

InterContinental Dubai Marina

• is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars.
• With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
• A little taste of your day-to-day:
• Your role will include but not be limited to:
• Lead the hotel’s Learning & Development strategy, ensuring alignment with IHG brand standards, business objectives, and talent development priorities.
• Design, implement, and facilitate engaging training programs focused on product knowledge, customer service excellence, leadership development, and operational effectiveness.
• Partner closely with department heads and senior leadership to identify capability gaps, develop succession plans, and create targeted learning initiatives that support employee growth and performance.
• Drive a culture of continuous learning by coaching managers and colleagues, promoting career development opportunities, and supporting talent retention initiatives.
• Evaluate the effectiveness of learning programs through assessments, performance metrics, guest feedback, and business results, ensuring continuous improvement.
• Oversee onboarding, orientation, and compliance training programs to ensure a seamless colleague experience and adherence to IHG standards.
• Ensure all learning activities comply with safety, legal, and company requirements while fostering a positive and inclusive workplace culture.
• Manage learning records and reporting, providing regular insights and recommendations to senior leadership on training impact and development outcomes.
• Ideally, you'll have some or all the following qualifications and experience we're looking fo
• r:
• Bachelor’s degree in human resources, Hospitality Management, Business Administration, or a related field.
• At least 2 years of experience in learning and development within the hospitality industry, with a focus on training program design and delivery.
• Excellent communication and interpersonal skills to effectively engage with both staff and management.
• Proficiency in Microsoft Office Suite.
• Ability to assess training needs and measure program effectiveness, especially in terms of guest service outcomes.
• What you can expect from us
• :
• We provide our team members with everything they need to succeed.
• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
• Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance.
• We always welcome different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
• We know that to work well, we need to feel well – both inside and outside of work – and through our - my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and become part of our ever-growing global family.
• Apply today and embark on your next exciting career journey with us!
• As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
• We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
• We create inspiring experiences for those seeking a richer perspective on the world.
• If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
• Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
• We'll never know unless you hit the 'Apply' button.
• Start your journey with us today.