Learning and Experience SGM
Skills
About This Role
Overview
- Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region).
- Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
- Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships.
- Our commitment to anticipate and support our partners’ needs has driven our success.
- From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
- Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.
- **Degree of supervision:**
- Broad supervision over operational activities
- **Level of Authority:**
- High authority over functional operations within approved governance frameworks
- **PURPOSE OF THE JOB:**
- To design, lead, and continuously enhance end-to-end learner experiences and digital learning ecosystems across HITCL, ensuring high levels of learner satisfaction, effective digital delivery, data-driven improvement, and operational excellence in learning coordination.
- **KEY ACCOUNTABILITIES:**
Description & Performance Indicators
- Learner Experience Excellence: Own the design, consistency, and continuous improvement of end-to-end learner experiences across all HITCL programs to ensure high satisfaction, engagement, and learning effectiveness.
- -Learner satisfaction score (CSAT)
- -Learner engagement and completion rates
- -Consistency of learner experience across programs (audit and feedback results)
- Digital Learning Ecosystem Effectiveness: Ensure the design, implementation, and continuous improvement of engaging digital learning journeys, while overseeing the reliability, scalability, and effective administration of LMS/LXP platforms and digital learning ecosystems that support HITCL’s delivery model.
- -Digital learning journey engagement and completion rates
- -LMS/LXP system availability and adoption
- -User satisfaction with digital learning experience
- -Timeliness and quality of platform configuration and content publishing
- Instructional Design & Content Quality Governance: Establish and enforce instructional design and content standards, ensuring high-quality, innovative, and business-aligned digital learning content.
- -Compliance with instructional design and content standards
- -Timely development and update of digital learning content
- -Stakeholder satisfaction with content quality and relevance
- Learning Analytics & Insight-Driven Improvement: Design, maintain, and govern HITCL learning KPIs, dashboards, and analytics frameworks, ensuring accurate and timely reporting that enables evidence-based decision-making and drives continuous improvement in learning effectiveness and utilization.
- -Accuracy and timeliness of learning dashboards and reports
- -Adoption of analytics insights in decision-making (governance feedback)
- -Improvement trends in learning effectiveness and utilization
- Training Coordination & Delivery Enablement: Ensure efficient, well-coordinated execution of training programs through effective scheduling, logistics, and learner communication.
- -On-time and error-free training delivery rate
- -Responsiveness to coordination issues and requests
- -Satisfaction of schools, faculty, and learners with coordination services
- Team Leadership & Enablement: Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
- -Team engagement and retention levels
- -Capability development and readiness of teams
- -Achievement of team objectives and delivery commitments
- **MAJOR ACTIVITIES:**
Description
- Design, monitor, and continuously improve end-to-end learner journeys across all HITCL programs.
- Design and maintain HITCL learning KPIs, dashboards, and analytics frameworks.
- Establish learner experience standards to ensure consistency, engagement, and satisfaction across delivery modes.
- Ensure accuracy, timeliness, and consistency of learning data and reporting across systems.
- Oversee instructional design standards and methodologies for digital and blended learning programs.
- Leverage analytics insights to drive evidence-based decisions and continuous improvement in learning effectiveness and utilization.
- Ensure all digital learning content aligns with adult-learning principles, academic governance, and HITCL learning philosophy.
- Lead the Contents Creation Center in producing high-quality digital learning assets using AI, multimedia, and emerging technologies.
- Provide strategic oversight of LMS/LXP platforms and digital learning ecosystems to ensure reliability, scalability, and adoption.
- Oversee content libraries, version control, reusability standards, and support to schools’ production needs.
- Govern the administration, configuration, and continuous enhancement of digital learning platforms in line with delivery needs.
- Oversee training coordination activities, including scheduling, calendars, logistics, and learner communications.
- Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
- Ensure smooth, timely, and error-free execution of training programs in collaboration with schools and campus services.
- Evaluate digital learning tools and technologies, recommending enhancements that improve learning experience, efficiency, and scalability.
- **JOB CONTEXT:**
- The Learning Experience & Digital Solutions Senior General Manager plays a central role in enabling high-quality, scalable, and learner-centric training delivery across HITCL. The role integrates learner experience design, digital learning platforms, content creation, analytics, and training coordination to ensure consistent, engaging, and effective learning journeys aligned with HITCL’s academic standards and strategic objectives.
- **. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:**
- Approves learner experience standards, instructional design frameworks, and content quality guidelines.
- Endorses LMS/LXP enhancements, analytics methodologies, and digital learning tools within approved governance.
- Makes operational decisions related to learning coordination and digital delivery enablement.
- **ORGANIZATIONAL / FUNCTIONAL STRATEGIC FOCUS:**
- The Learning Experience & Digital Solutions Senior General Manager is strategically focused on
- enabling scalable, high-quality, and learner-centric learning delivery across HITCL
- by designing compelling learning experiences, governing digital learning ecosystems, and embedding data-driven insights into decision-making.
- The role serves as the
- institutional integrator
- between learning design, digital platforms, content creation, analytics, and operational coordination, ensuring that learning delivery is consistent, efficient, and aligned with HITCL’s academic standards and strategic priorities.
- Through strong governance, innovation, and operational excellence, the role ensures that HITCL’s learning experiences
- drive learner engagement, capability development, and measurable business impact
- , while supporting the long-term transformation of the institute into a future-ready corporate university.
- **QUALIFICATION/EDUCATION, EXPERIENCE, AND SKILLS:**
- Minimum Qualifications:
- -Bachelor’s degree in Education, Technology, Business, or a related discipline.
- -Master’s degree in the same disciplines is preferred.
- Minimum Experience:
- -12–15 years of experience in learning experience design, digital learning, or corporate education.
- -Minimum 5 years in a senior leadership role managing enterprise learning platforms or learning enablement functions.
- Job-Specific Skills:
-Team Leadership & Coaching
- Language:
- -Fluency in English is mandatory.
- Arabic proficiency is preferred and considered an advantage.
- Special Certification or Membership:
- -Instructional Design certification (e.g., ATD or equivalent) is preferred
- Why Work for Us?
- With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
- Our values guide the way we work with our business partners, within our communities, and with each other.
- Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish
- publication ends on 20 May 2026
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