Lead, Workplace Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Role Purpose

The role supports the overall Workplace Experience and Global Travel s Expense function , with responsibility for execution, coordination, and operational excellence

across the Hyderabad office and global TCE processes. The position ensures smooth day-to-day operations, compliance, and positive employee experience through close partnership with PX, Finance, vendors, and internal teams.

Key Responsibilities

Workplace Experience – Hyderabad Office Workplace Operations s Ground Support

Support day-to-day workplace operations for the Hyderabad office under the guidance of the manager.

Act as the primary on-ground contact for workplace-related activities and issue resolution.

Coordinate with vendors for housekeeping, security, cafeteria, maintenance, transportation, and other office services.

Assist in ensuring office readiness, hygiene, safety, and service quality tPXough regular checks and follow-ups.

Employee Experience s Engagement

Support initiatives to maintain positive and consistent in-office employee experience .

Capture employee feedback and share insights with the manager for continuous improvement.

PX Partnership s Events

Work closely with PX teams to support planning and execution of employee engagement events, celebrations, town halls, onboarding sessions, and leadership visits.

Coordinate logistics, vendor support, space arrangements, and on-ground execution for PX-led activities.

Assist in wellness, cultural, and recognition initiatives as required.

Governance, Safety s Compliance

Support compliance with organizational policies, safety standards, and local regulations .

Maintain workplace-related documentation and records.

Assist with emergency preparedness and business continuity activities for the Hyderabad office.

Global Travel s Expense (TsE) – End-to-End Operations Support TsE Operations Support

Support end-to-end global Travel s Expense operations , including Travel bookings

, employee queries, expense processing workflows, and operational coordination.

Assist with smooth execution of travel bookings, expense submissions, approvals, audits, reimbursements, and reporting.

Policy s Compliance Support

Support implementation and communication of global TsE policies in alignment with Finance and PX guidance.

Assist with ensuring policy adherence by employees and managers.

Vendor, Tool s Financial Coordination

Coordinate with travel partners, expense tool providers, and vendors to support day-to-day operations.

Assist Finance teams with audits, reconciliations, accrual support, and reimbursement accuracy.

Help track vendor performance and flag service issues for escalation.

Reporting s Process Improvement Support

Support preparation of reports and dashboards related to TCE spend, compliance trends, and operational metrics.

Identify operational gaps and suggest improvement opportunities to the manager.

Employee s Stakeholder Support

Act as a key operational contact for employees and internal stakeholders for TCE-related support and clarifications.

Handle routine escalations and coordinate resolution of complex cases with the manager.

Mentoring s Knowledge Support (TsE)

Act as a subject-matter support resource for other team members handling Travel C Expense operations.

Mentor and guide subordinates on TsE processes, policy interpretation, tools, and best practices .

Provide on-the-job coaching , review routine work for accuracy, and share learnings to improve quality and turnaround times.

Escalate recurring challenges or training gaps to the manager with improvement suggestions.

Scope s Contribution

Operational responsibility across Hyderabad workplace experience

Global operational involvement in Travel s Expense processes

Mentoring and capability support for TsE subordinates

High collaboration with PX, Finance, vendors, and internal teams

Focus on execution excellence, reliability, and knowledge depth

Key Skills s Competencies

Workplace operations C employee services

Travel C Expense operations and compliance

Mentoring and knowledge-sharing capability

Vendor coordination and follow-through

Attention to detail and operational ownership

Clear communication and stakeholder collaboration,

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.