Onsite Program Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We are seeking an experienced and highly motivated Onsite Program Manager to serve as the primary leadership interface between our clients and offshore delivery teams. This role will be accountable for setting the overall program strategy, governance framework, delivery roadmap, and execution oversight across multiple projects and workstreams.

The ideal candidate will possess strong stakeholder management skills, extensive experience managing enterprise technology programs, and solid functional knowledge of the Salesforce ecosystem. The Program Manager will be responsible for ensuring complete transparency, alignment to business objectives, proactive risk management, and successful delivery of commitments made to the client.

This role requires a strategic thinker who can translate business goals into executable plans while fostering strong partnerships with client leadership, business stakeholders, and global delivery teams.

Define and manage the overall program roadmap, timelines, milestones, dependencies, and delivery commitments.

Establish program governance structures, reporting mechanisms, and decision-making frameworks.

Drive successful execution across multiple concurrent projects and workstreams.

Ensure alignment between program objectives, business priorities, and technology delivery plans.

Monitor program health and proactively address issues that may impact scope, timeline, budget, or quality.

Lead steering committee meetings, governance reviews, and executive status updates.

Act as the primary onsite point of contact for client executives, business stakeholders, and program sponsors.

Build trusted relationships across business and technology teams.

Ensure high levels of communication, transparency, and stakeholder engagement throughout the program lifecycle.

Manage client expectations and facilitate alignment on priorities, deliverables, and timelines.

Drive consensus among stakeholders and resolve conflicts effectively.

Represent delivery progress, risks, mitigation plans, and strategic recommendations to client leadership.

Provide leadership and direction to offshore project managers, solution architects, business analysts, functional consultants, and development teams.

Ensure seamless collaboration between onsite and offshore teams.

Facilitate effective communication and remove delivery bottlenecks.

Oversee resource planning, allocation, utilization, and capacity forecasting.

Ensure offshore teams clearly understand client priorities, business objectives, and delivery expectations.

Promote accountability and ownership across delivery teams.

Leverage Salesforce functional knowledge to guide program planning, requirement discussions, solution reviews, and stakeholder conversations.

Collaborate with Salesforce Architects, Consultants, and Product Owners to validate proposed solutions.

Ensure business requirements are effectively translated into scalable Salesforce solutions.

Participate in solution governance and support key design decisions.

Understand impacts across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or related Salesforce platforms.

Drive adoption of Salesforce best practices and delivery standards.

Develop and maintain detailed program plans and integrated project schedules.

Manage dependencies across internal teams, vendors, and client stakeholders.

Track delivery against committed milestones and KPIs.

Ensure effective change management processes are followed.

Drive continuous improvement initiatives across delivery processes.

Ensure adherence to quality standards and delivery methodologies.

Identify risks early and drive mitigation planning.

Escalate critical issues appropriately while maintaining stakeholder confidence.

Manage scope changes and their impact on timelines, effort, and delivery commitments.

Conduct periodic program health reviews and recovery planning where required.

Prepare executive dashboards, status reports, and steering committee presentations.

Track program performance metrics, milestones, financials, risks, and resource utilization.

Provide clear visibility into delivery progress and project health.

Establish and monitor success criteria aligned with client goals.

Program Governance

Portfolio Management

Roadmap Planning

Delivery Management

Stakeholder Management

Executive Communication

Risk Management

Resource Management

Budget & Financial Oversight

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

CRM Process Understanding

Requirement Analysis

Functional Solution Review

Salesforce Delivery Lifecycle

The successful candidate will be measured on:

Achievement of committed program milestones and delivery objectives.

Client satisfaction and stakeholder confidence.

Program governance effectiveness and transparency.

Risk identification and mitigation effectiveness.

Offshore team productivity and collaboration.

Quality of executive communication and reporting.

Resource utilization and delivery efficiency.

Successful realization of business outcomes aligned with client goals.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.