Lead Technical Engineer Technology Automation

User focused, adaptable, and resilient.

Qualifications

• Bachelor’s/Master’s in Computer Science, IT, or related field.
• 6–10+ years in AI, automation, or platform management.
• Experience with enterprise chatbot platforms preferred.
• Expertise in Conversational AI, LLMs, NLP/NLU frameworks.
• Experience with Azure OpenAI, Copilot Studio, or similar tools.
• Strong API, automation workflow, and architecture knowledge.
• Familiarity with analytics, data privacy, and security principles.
• Leadership Skills
• Proven experience leading technical or cross-functional teams.
• Strong program management and problem solving skills.
• Ability to convert business needs into technical solutions.
• Preferred Domain Knowledge
• Service management, IT operations, or digital transformation.
• Experience with automation squads or hyperautomation.
• Behavioral Competencies
• Strategic thinker with hands on execution mindset.
• Strong communication and stakeholder influence.
• User focused, adaptable, and resilient.
• Everything we’ll do for you
• You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
• Come join us, and together we can light up the future.

Responsibilities

• Product & Platform Ownership
• Define and own the Virtual Chatbot roadmap.
• Lead LLM integration, intent design, and capability expansion.
• Track KPIs and improve chatbot accuracy, performance, and user experience.
• Technical Leadership
• Guide architecture, integrations, and solution design.
• Ensure platform performance, security, and compliance.
• Support engineering teams with troubleshooting and enhancements.
• Stakeholder Management
• Partner with business teams to onboard and develop new use cases.
• Translate requirements into technical deliverables.
• Represent the Virtual Chatbot in demos, reviews, and leadership interactions.
• Team & Delivery Management
• Lead and mentor a cross-functional chatbot squad.
• Drive backlog prioritization, sprint planning, and quality delivery.
• Maintain documentation, testing discipline, and release processes.
• Conversational AI & Knowledge Management
• Define conversation flows, intents, prompts, and fallback logic.
• Oversee knowledge base updates and quality control.
• Ensure consistent tone and compliance in all user interactions.
• Innovation & Automation
• Introduce AI driven automation and hyperautomation features.
• Integrate chatbot with APIs, workflows, and enterprise platforms.
• Deliver POCs to keep the platform modern and future ready.
• Your qualifications