Lead Specialist, ServiceNow CMDB Solution Architect, Deloitte Global Technology

Role overview

Architecture and delivery

• Lead architecture, design, and implementation of enterprise ServiceNow CMDB solutions aligned with CSDM and configuration management objectives.
• Define CI class models, service and application models, relationships, lifecycle states, ownership, data sources, and governance workflows.
• Develop architecture views, CSDM-aligned data models, integration designs, decision records, configuration standards, and technical specifications.
• Promote out-of-the-box, configuration-first, upgrade-safe CMDB capabilities and review configurations, extensions, and code for quality, security, performance, and maintainability.
• Architect integrations and ingestion patterns using Discovery, Service Mapping, Service Graph Connectors, IntegrationHub ETL, APIs, and other technologies.
• Define Identification and Reconciliation Engine rules, source precedence, reconciliation controls, and multi-source data patterns.
• Establish CMDB health, certification, attestation, remediation, and lifecycle practices; embed security, privacy, access controls, auditability, and data ownership.
• Support architecture reviews, testing, deployment, governance, troubleshooting, roadmap development, and mentoring.

Required qualifications

• CSA certification and CIS-DF certification, or the current equivalent ServiceNow certification.
• 5+ years of ServiceNow solution or technical architecture experience, including substantial enterprise CMDB architecture experience.
• Proven leadership of end-to-end ServiceNow CMDB designs and complex enterprise implementations.
• Deep ServiceNow CMDB and CSDM knowledge, including CI hierarchy, service and application modeling, relationships, lifecycle, ownership, and domains.
• Experience with CMDB governance, data ownership, health measures, certification, attestation, remediation, Discovery, Service Mapping, connectors, ETL, APIs, and ingestion.
• Deep understanding of Identification and Reconciliation Engine rules, source precedence, and multi-source CMDB patterns.
• Working knowledge of JavaScript and GlideRecord; experience with Agile and Waterfall delivery and the full software development lifecycle.
• Understanding of ITIL configuration management, security, privacy, architecture governance, change and release management, testing, and audit requirements.
• Excellent written, verbal, interpersonal, and presentation skills; strong analytical, problem-solving, and stakeholder-management abilities.
• Excellent Microsoft Word, Excel, Visio, and PowerPoint skills.

Beneficial experience

• ServiceNow Discovery, Service Mapping, ITOM, or Asset Management implementation experience and related certifications are beneficial.
• Azure, AWS, or Microsoft 365 certifications are beneficial.
• ServiceNow Developer experience and CMA, CTA, or other relevant Certified Implementation Specialist credentials are beneficial, not required.

Compensation

• The stated salary range is $85,000–$156,000; eligible employees may participate in a bonus program. No salary cadence is specified.

Workplace and employment

• The job description states a remote work model and permanent job type.