Lead ServiceNow Technical Consultant (CoEI)

About the role

Location and working model

• The role is based in Doha, Qatar and is fully on-site; on-site work is mandatory.
• The position is full-time in the ServiceNow Centre of Excellence & Innovation and reports to the ServiceNow CoEI Lead.

Technical leadership and architecture

• Lead solution design sessions, technical workshops, architecture reviews, and complex technical delivery.
• Guide and mentor developers, administrators, analysts, and junior consultants; define development standards and implementation methods.
• Review designs for scalability, maintainability, security, and alignment with platform architecture.
• Design upgrade-safe solutions using native ServiceNow capabilities and produce architecture, design, and implementation documents.
• Collaborate with enterprise architecture, security, infrastructure, and business teams; support architecture reviews and technical governance.

Platform development and integrations

• Lead and contribute to scoped applications, App Engine solutions, Employee Centre, workspaces, UI Builder, and Service Portal.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Actions, ACLs, and scheduled jobs.
• Deliver workflows and automation with Flow Designer and Integration Hub; configure catalog, knowledge, notifications, record producers, and data transformations.
• Develop REST and SOAP integrations and automated tests using the Automated Test Framework; troubleshoot issues and support releases and hypercare.
• Integrate ServiceNow with Oracle, Microsoft, Azure, identity and HR platforms, CAFM systems, and other enterprise applications; establish API standards and improve reliability.

Innovation, governance, and stakeholders

• Identify automation opportunities and support ServiceNow AI capabilities, AI governance, innovation, and evaluation of emerging platform capabilities.
• Ensure compliance with governance frameworks, security controls, and operating standards; conduct code and peer reviews and maintain release and source control discipline.
• Support audit, risk, security, and compliance work and participate in CAB meetings, governance forums, sprint reviews, and steering activities.
• Facilitate discovery workshops, translate business requirements into technical solutions, explain technical concepts, and contribute to roadmaps.
• Support Build-Operate-Transfer objectives with knowledge transfer and on-site mentoring; create reusable assets and deliver training and capability development.

Required experience and qualifications

• At least 8 years of ServiceNow experience and 10 years of enterprise application delivery experience.
• Required certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS).
• Demonstrable delivery across multiple product areas, including ITSM, SPM, HRSD, IRM/GRC, App Engine, WSD, Employee Centre, CMDB/CSDM, and enterprise service delivery solutions.
• Proven complex enterprise ServiceNow implementation delivery and experience in a ServiceNow Centre of Excellence operating model.
• Proven technical team leadership and developer mentoring, with strong hands-on development, architecture, integration, and governance capabilities.
• Strong communication skills for engaging business, technical, and executive stakeholders.