Senior Functional Support Analyst - Finastra Trade Innovation

Project Overview

Responsibilities

• Provide L2/L3 functional troubleshooting for end-user issues arising during the trade lifecycle.
• Analyze and resolve transactional errors, master data configuration mismatches, and failed workflows within the FTI engine.
• Replicate production bugs in staging environments, documenting detailed steps, logs, and business impact before escalating to L3 developers or Finastra vendors.
• Acknowledge and resolve support tickets within defined SLA limits to minimize operational downtime.

Must Have

• 7-10 years of total IT experience.
• Deep expertise in Finastra Trade Innovation and Trade Finance Operations.
• At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
• Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees, collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.
• Understanding of TI static data, customer and account setup, charges and tariffs, posting/accounting rules, event and step workflow, and user roles.
• Familiarity with TI integration options (web services, message queues, file-based interfaces) and the TI Corporate Portal or bank's own corporate channel.

Trade Finance Domain

• Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
• SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).
• Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.