Lead Service Technician
Role Overview
We’re looking for a hands-on Service Manager to lead service, installation, and branch operations at our Washington location.
This role is critical to delivering exceptional service experiences, ensuring high-quality installations, and driving operational excellence.
The Service Manager leads service and installation teams, coordinates resources, supports customers post-sale, and continuously improves service processes.
This is an ideal opportunity for a strong leader with technical aptitude who enjoys problem-solving, mentoring teams, and making an impact in a fast-paced manufacturing environment.
Full Job Posting
Job Responsibilities
- Lead daily service and installation operations, ensuring timely response and high-quality execution
- Plan, schedule, and coordinate service calls, installations, and field support to ensure proper staffing and on-time completion
- Manage branch operating budgets with a focus on efficiency, labor utilization, and cost control
- Oversee service-related inventory, tools, equipment, and parts availability
- Establish and improve service procedures, best practices, and safety standards
- Ensure prompt resolution of customer service inquiries, issues, and escalations
- Collaborate with engineering, production, and quality teams to improve product serviceability and field performance
- Analyze service and installation data to identify trends and improvement opportunities
- Track and evaluate key performance metrics such as response time, installation quality, customer satisfaction, and operational efficiency
- Troubleshoot service and operational challenges and implement corrective actions
- Drive continuous improvement initiatives to optimize service delivery and productivity
- Leadership Responsibilities:
- Interview, hire, onboard, and train service and installation staff
- Oversee daily workflow and resource allocation
- Provide timely performance feedback and evaluations
- Address employee relations matters, including discipline and terminations, in accordance with company policy
- Job Requirements and Qualifications:
- Strong leadership experience managing service, installation, plant, or branch teams
- Solid technical knowledge of manufacturing processes, equipment, or industrial service operations
- Excellent problem-solving and decision-making skills
- Strong verbal and written communication skills for working with customers and internal teams
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of safety standards, quality systems, and customer service best practices
- Experience with project management, scheduling tools, and ERP/CRM systems preferred
Education & Experience
- 3–5+ years of management experience in service, manufacturing, plant, or branch operations
- Proven success leading teams and meeting operational goals
- Technical background in manufacturing, service operations, or industrial equipment
About Foodera Technologies
Global food-processing technology group designing integrated equipment and production lines for food producers worldwide.
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