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I.T. Support Technician

Foodera Technologies
Caldwell, USA
Full-time
Mid
Onsite
Discovered 3 days ago

Full Job Posting

Job Responsibilities

  • Provide first-line technical support for end users, including troubleshooting computers, printers, mobile devices, and software applications.
  • Deliver endpoint support, including setup, configuration, updates, and maintenance.
  • Register new assets and maintain accurate inventory of all IT equipment.
  • Manage hardware lifecycle processes: deployment, replacement, and decommissioning.
  • Perform onsite troubleshooting and technical support at the Idaho Falls location.
  • Assist with local IT projects such as workstation upgrades, hardware rollouts, and infrastructure improvements.
  • Collaborate with the global Digital & IT team and with our Managed Service Provider (MSP) on escalated issues and strategic initiatives.
  • Provide remote technical support for the Caldwell/WA group as needed.
  • Document support activities, solutions, procedures, and asset changes in the ticketing system.
  • Maintain a courteous, customer‐focused mindset when supporting employees.
  • Follow all shop safety practices.
  • Physical Requirements:
  • Ability to lift up to 50 lbs.
  • Ability to stand, walk, kneel, and bend frequently throughout the workday.
  • Ability to sit for extended periods while working at a computer.
  • Desired Education and Experience
  • Completed education in Information Technology or a related technical field;
  • associate degree in IT preferred.
  • Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+.
  • Experience with Windows operating systems and Microsoft 365 environments.
  • Knowledge of hardware troubleshooting, endpoint support, and standard IT service management practices.
  • Familiarity with ticketing systems and documenting technical issues and resolutions.
  • Prior experience in technical support, help desk, or IT operations.
  • Incentives
  • We are a growing company with a lot of opportunity and a great culture. You will work on challenging projects and initiatives with the opportunity to continue to shape our team as well as get the support, training, and experience that will help further your career and potential.
  • Medical, Dental, Vision insurance
  • Life insurance
  • Paid holidays
  • Tiered paid vacation
  • 401k with a great company match
  • Flexible benefits plan (HSA)
  • Anniversary Rewards

Qualifications

  • Experience with Windows operating systems and Microsoft 365 environments.
  • Familiarity with ticketing systems and documenting technical issues and resolutions.

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