Lead Qualifier

The Lead Qualifier will be responsible for engaging with inbound leads for second citizenship and residency, understanding their requirements, and assessing their potential before transferring qualified opportunities to the sales team.

This role plays a critical part in improving conversion rates by ensuring only high-quality leads are passed forward.

Engage with inbound leads through calls, WhatsApp, email, and social media platforms.

Assess customer needs and match them with suitable solutions.

Evaluate and qualify leads based on predefined criteria and verify the validity of inquiries.

Accurately record and update lead information in the CRM system and report to relevant stakeholders.

Conduct timely follow-ups to nurture leads and maintain engagement.

Respond to inquiries and address initial concerns through personalized communication.

Transfer qualified leads to the sales team with clear and detailed handovers.

Track, monitor, and report on lead qualification metrics and performance.

Handle initial client complaints and delegate escalations to the respective departments for timely resolution

Bachelor's degree preferred.

2–3 years of experience in lead qualification, customer service, inside sales, or a similar role is preferred (other country exposure is accepted).

Lead analysis and qualification skills.

Customer query handling across multiple communication channels.

CRM usage and data accuracy.

Strong follow-up and lead nurturing abilities.

Basic understanding of sales processes and funnel management.

Customer-centric and solution-oriented approach.

Strong listening and probing skills.

Detail-oriented with good organizational abilities.

Proactive, adaptable, and able to work in a fast-paced environment.

Collaborative mindset to work closely with sales and marketing teams.

Excellent verbal and written communication skills.

Strong Experience or exposure to customer service and lead qualification.

Strong interpersonal skills and professional attitude.