Hvac inside sales Rep. / Lead Qualifiers
Skills
About This Role
Company Description
UNITED HVAC provides a diverse range of Integrated Facilities Management Services to ensure the efficient operation of modern environments.
Specializing in delivering cutting-edge HVAC engineering, installation, and maintenance solutions, we help clients improve business sustainability while reducing energy, water, and carbon footprints.
With a focus on precision asset management and compliance with local regulations, UNITED HVAC maximizes the value of client assets through expert lifecycle management and data-driven insights.
Located in Riyadh, we also offer additional services such as preventive and corrective maintenance, soft and hard services, and specialized solutions to meet various operational needs.
Role Description
This is a full-time, on-site role based in Riyadh for an HVAC Inside Sales / Lead Qualifier.
Key responsibilities
- will include identifying and qualifying potential leads, managing and nurturing customer relationships, providing exceptional customer service, and liaising with technical teams to address client needs.
- The role involves engaging with clients to identify their HVAC requirements, troubleshooting initial queries, and promoting UNITED HVAC’s services effectively.
- You will also collaborate with internal teams to ensure client satisfaction and optimal service delivery.
- Responding instantly to incoming leads
- Qualifying prospects
- Booking high-quality appointments for field sales reps
- This role does NOT close deals. it feeds the revenue engine
1. Lead Response (CRITICAL)
Call new leads within ≤ 5 minutes (Phone, WhatsApp, SMS, Follow up multiple times if no answer)
2. Lead Qualification
Use a structured script to confirm:
Type of property (villa, apartment, commercial), Problem (installation, replacement, maintenance), Budget range, Urgency level, Decision-maker availability
Only pass qualified leads to closers
3. Appointment Booking
Schedule site visits for sales reps, confirm: (Exact location, Time window, contact person, Send WhatsApp confirmation)
4. CRM Management
Log every interaction.
Update lead status: (New, Contacted, Qualified, Booked, No show, Maintain clean pipeline
5. Follow-Up System
Re-engage: Missed calls, Old leads, Minimum 5–8 follow-ups per lead
Qualifications
- Technical proficiency in HVAC systems, and preventive maintenance procedures
- Strong customer service skills with the ability to communicate effectively and build relationships
- Familiarity with sales processes, lead qualification, and client engagement
- Knowledge of industry standards, regulations, and safety protocols
- Demonstrated ability to work on-site and collaborate effectively within a team environment
- Experience in the facilities management or HVAC industry is an advantage
- Proficiency in written and spoken English is required; knowledge of Arabic is a plus
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