Lead Product/Service Manager, Agent & Supervisor Exp.
Role Overview
Own end-to-end strategy and delivery for a high-impact service or service grouping within the service portfolio.
Understand systems, architecture, interfaces, and processes spanning teams; anticipate customer needs and champion service priorities.
Key Skills for This Role
Full Job Posting
Position summary
Own end-to-end strategy and delivery for a high-impact service or service grouping within the service portfolio.
Understand systems, architecture, interfaces, and processes spanning teams; anticipate customer needs and champion service priorities.
Key responsibilities
- Direct service portfolio strategy, development, and delivery in alignment with enterprise objectives.
- Evolve service offerings, segmentation, and demand management across functional boundaries.
- Plan for future business needs and technology trends; manage service financials and investment priorities.
- Lead service performance, risk, compliance, SLA standards, and continuous improvement.
- Drive process innovation, manage the Service Delivery Package, and deliver measurable roadmap value.
- Align major service changes with Product Owners and business units; liaise with executive, business, and technology stakeholders.
- Oversee service operations, backlog delivery, and partnerships to improve cost, quality, and value.
Basic qualifications
- Bachelor’s degree or equivalent combination of education and experience.
- Typically 10+ years of progressive experience in data engineering or related fields.
- Extensive enterprise data architecture, advanced ETL development, and big data platform implementation experience.
- Experience with contact center operations and platforms.
- Expertise in enterprise service management, standards, governance, high-severity incidents, root cause analysis, CMDB governance, capacity planning, and executive service reporting.
Base pay
- The stated base pay range is $122,100–$162,800; no pay cadence is specified.
- Additional compensation may include an annual bonus or long-term incentives.
About McKesson
McKesson describes itself as an impact-driven healthcare company focused on making quality care more accessible and affordable.
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