Lead Product/Service Manager, Agent & Supervisor Exp.
Full Job Posting
Key Responsibilities:
- Direct the strategy, development, and delivery of a portfolio of high impact services, ensuring enterprise level alignment.
- Innovate, govern, and evolve service offerings, segmentation, and demand management across functional boundaries.
- Lead service planning by anticipating future business needs and emerging technology trends.
- Own service financials, driving cost transparency, optimization, and value realization across the service lifecycle.
- Lead service performance, risk, and compliance management, defining enterprise standards for SLAs and continuous improvement.
- Champion process innovation, manage the Service Delivery Package, and ensure roadmaps drive measurable business value.
- Guide prioritization and communication with Product Owners, aligning major service changes across business units.
- Serve as a liaison between executive stakeholders, business leaders, and technology teams to ensure service alignment and impact.
Basic Qualifications
- Bachelor’s degree or equivalent combination of education and experience. Typically, requires 10+ years of progressive experience in data engineering or related fields.
- Extensive experience in enterprise-scale data architecture, advanced ETL development, and big data platform implementation.
- Experience with contact center operations and platforms.
- Expert-level command of enterprise service management principles and the ability to shape service standards and governance.
- Mastery in directing high-severity incident response, communications, and business-impact recovery.
- Advanced capability in overseeing enterprise RCA programs and establishing mechanisms that prevent recurrence.
- Strategic understanding of CMDB governance and its role in risk modeling, service reliability, and operational effectiveness.
- Ability to assess capacity and demand patterns to shape resource strategies and multi-year service plans.
- Expertise in developing service reporting strategies, KPI frameworks, and executive-level performance dashboards.
- Strong leadership presence, with the ability to guide cross-functional priorities, influence stakeholders, and drive service transformation.
- We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
- Our Base Pay Range for this position
- $122,100 - $162,800
- McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
- McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
- McKesson job postings are posted on our career site: careers.mckesson.com.
- McKesson is an Equal Opportunity Employer
- McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
- McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.
- Join us at McKesson!
- McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
Preferred Qualifications
- We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
About McKesson
Diversified healthcare services and supply chain leader.
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