Lead Product Analyst

About the role

Key responsibilities

• Partner with Product teams to understand customer journeys, product questions and improvement opportunities.
• Analyse behaviour using funnel, journey, cohort, segmentation and retention techniques.
• Turn analysis into practical recommendations for product priorities.
• Define, maintain and govern product and behavioural metrics.
• Validate tracking and data quality and resolve issues with Data and Engineering colleagues.
• Advise on hypotheses, success metrics, test validity and interpretation of experiments.
• Create reusable measurement frameworks, documentation and resources.
• Help teams use behavioural data and strengthen customer-focused analytical decision-making.

About you

• Significant experience in Product Analytics, Customer Analytics or a similar role in a digital product or e-commerce environment.
• Strong hands-on SQL skills and ability to investigate data, challenge assumptions and communicate findings.
• Experience with behavioural analysis, product metrics governance and experimentation measurement.
• Strong communication and collaboration skills, including partnering with Product and cross-functional teams.
• Experience developing analytical frameworks, documentation or resources.
• Able to work through ambiguity while focusing on customer behaviour and product outcomes.

Nice to have

• Working knowledge of Python.
• Experience with Mixpanel, Amplitude or similar product analytics platforms.
• Familiarity with Snowflake, Tableau or comparable data platforms.
• Experience with causal inference methods such as regression, matching, difference-in-differences or uplift modelling.
• Experience evaluating recommendation, personalisation or AI-enabled product features.
• Experience sharing analytical knowledge through coaching, documentation or communities of practice.

Benefits

• The posting mentions competitive pay and bonuses, pension plans, staff discounts, private healthcare in the UK and mental health support.
• The posting also mentions flexible working and time off.