Lead Functional Consultant - Dynamics CRM - India

Role Overview

Core Responsibilities

• Lead discovery sessions, business process analysis, fit-gap assessments, and requirements gathering.
• Serve as the functional liaison among clients, project teams, technical resources, and delivery stakeholders.
• Support scope confirmation, process mapping, future-state solution discussions, workshops, and solution presentations.
• Create business requirements, workflow documentation, process flows, and functional specifications.
• Support CRM configuration, administration, UAT, deployment readiness, organizational change, and go-live activities.
• Troubleshoot functional issues and contribute to implementation best practices and continuous improvement.
• Mentor team members and support knowledge sharing across project teams.
• Support project management coordination and client satisfaction.

Experience and Qualifications

• The role requires 7–11 years of experience.
• Experience in Microsoft Dynamics CRM consulting, enterprise application delivery, business process consulting, or customer engagement environments is required.
• An MBA is listed as the education qualification.
• Microsoft Dynamics CRM Certification and CRM Configuration Certification are desirable.

Mandatory Skills

• Microsoft Dynamics CRM and CRM implementation.
• Dynamics CRM functional consulting and business process consulting.
• Requirements gathering, solution design, and functional documentation.
• CRM administration, configuration, user acceptance testing, and deployment readiness.
• Client engagement, stakeholder management, communication, analytical thinking, and problem solving.
• Team mentoring and customer relationship management.

Listed Locations

• The description lists Ahmedabad, Gujarat, India, and Pune, Maharashtra, India as possible locations.

Company Information