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Lead Facilities & Estates Manager

Metro Bank PLC
Holborn, GBR
Contract
Onsite
Discovered 2 weeks ago
Facilities managementMulti-site estate operationsSupplier and contract managementBudgeting and cost controlAsset lifecycle managementFacilities management (CAFM) systems

Full Job Posting

Role overview

Lead facilities and estate services across stores, offices and operational locations.

Keep the estate safe, compliant, well maintained and consistently presented.

Act as the link between the estate, operational teams and outsourced facilities partners, supporting service improvement, cost management and estate resilience.

Estate leadership and delivery

  • Visit sites and set standards for safety, maintenance, appearance, functionality and customer experience.
  • Set and monitor the facilities budget; identify cost drivers and reduce reactive maintenance expenditure.
  • Use asset condition, performance and business needs to recommend investment priorities.
  • Analyse maintenance and asset data to guide lifecycle investment, replacement and estate modernisation.
  • Lead estate improvement programmes and measure benefits.
  • Deliver energy efficiency, sustainability and ESOS initiatives.
  • Support business continuity and resilience planning; escalate risks and recommend mitigations.
  • Use CAFM and operational data for performance reporting and decision-making.
  • Promote continuous improvement across internal and outsourced teams.

Supplier leadership

  • Own strategic facilities-partner relationships and hold suppliers to contractual, KPI, SLA, compliance and value-for-money commitments.
  • Lead monthly and quarterly service reviews and ensure performance and improvement plans are in place.
  • Challenge supplier performance, operating models and costs constructively.
  • Check supplier spend and performance with Supplier Risk and Risk Assurance.
  • Work with Procurement on contract renewals, terminations and RFPs.

Experience and qualifications

  • Strong facilities management experience across a complex, multi-site estate, including outsourced facilities models.
  • Bring supplier, stakeholder, commercial and analytical capability, including investment cases and business plans.
  • Understand facilities management, building services, estate operations, asset lifecycle management and UK health, safety and statutory compliance.
  • Know energy management, sustainability and ESOS; regulated-environment experience is advantageous.
  • IWFM Level 4 or above, or equivalent experience; NEBOSH General Certificate or equivalent health and safety qualification.
  • Willingness to travel extensively across the estate.
  • IWFM Level 5 or 6, PRINCE2 or APM, and an energy or sustainability qualification are desirable.

Relevant experience

The employer highlights experience managing large retail, banking or customer-facing multi-site estates; delivering estate, lifecycle or capital investment programmes; building business cases; reducing costs while maintaining service; and using governance, inspections and data to guide decisions.

Experience delivering sustainability, energy-reduction or ESOS initiatives is relevant.

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