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IT Support Specialist

Arada
Abu Dhabi Emirate, UAE
fulltime
Entry
Today
Hardware TroubleshootingSoftware TroubleshootingNetwork AdministrationActive DirectoryWindows ServerMicrosoft Office Suite
Free

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Hardware TroubleshootingSoftware TroubleshootingNetwork Administration
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Job Summary

We are looking for a mid-level IT Support Specialist to support and manage our organization’s IT systems, infrastructure, and end-user technology.

This role requires a solid understanding of network administration, system management, and day-to-day user support.

You’ll work closely with internal teams to ensure the stability, security, and efficiency of our IT operations.

Key Responsibilities

  • Administer and support Windows-based servers, user workstations, and cloud services (Microsoft 365, Azure, etc.).
  • Maintain Active Directory, file servers, user accounts, and group policies.
  • Provide Level 1 and 2 technical support for hardware, software, printers, network issues, and other IT-related incidents.
  • Monitor and manage network performance, security updates, and antivirus systems.
  • Conduct regular backups, disaster recovery checks, and ensure data integrity.
  • Support IT projects, including system upgrades, network improvements, and onboarding/offboarding processes.
  • Maintain and document IT procedures, asset inventory, and support records.
  • Work with vendors for IT equipment, software licensing, and technical support cases.

Requirements

:

Education & Certifications

  • Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • Certifications such as CompTIA Network+, Microsoft Certified (MCSA/MD-100/MD-101), or ITIL are preferred.

Experience

  • :
  • 3–5 years of experience in IT support and system administration roles.
  • Hands-on experience with Microsoft Windows Server, Active Directory, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).
  • Familiarity with backup systems, endpoint protection, and remote desktop tools.

Skills

  • :
  • Strong troubleshooting and analytical skills.
  • Good communication and documentation abilities.
  • Ability to manage multiple tasks with minimal supervision.
  • Team player with a proactive attitude.

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