Operations Officer

Operations Officer

1. Operational Management

• Oversee day-to-day store operations to ensure smooth and efficient functioning.
• Implement operational policies and procedures across retail locations.
• Monitor store performance and identify areas for operational improvement.
• Ensure compliance with company standards, policies, and local regulations.

2. Inventory & Stock Control

• Manage inventory levels to ensure product availability while minimizing excess stock.
• Coordinate with supply chain and warehouse teams for stock replenishment.
• Conduct regular stock audits and reconcile discrepancies.
• Monitor shrinkage and implement loss prevention strategies.

3. Sales & Performance Monitoring

• Track sales performance against targets and KPIs.
• Analyze sales data and provide actionable insights to improve performance.
• Support store teams in achieving revenue and profitability goals.

4. Staff Coordination

• Work closely with store managers and supervisors to ensure optimal staffing levels.
• Support recruitment, onboarding, and training of retail staff.
• Monitor staff productivity and ensure adherence to operational standards.

5. Customer Experience

• Ensure high standards of customer service are maintained across all stores.
• Handle escalated customer issues and complaints professionally.
• Implement initiatives to enhance customer satisfaction and loyalty.

6. Reporting & Analysis

• Prepare and present regular operational and performance reports.
• Analyze operational data to identify trends and improvement opportunities.
• Support management in strategic decision-making.

7. Health, Safety & Compliance

• Ensure all stores comply with health and safety regulations.
• Conduct periodic inspections to maintain safe working conditions.
• Ensure compliance with retail industry standards and company policies.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 3–5 years of experience in retail operations or store management.
• Strong understanding of retail operations, inventory management, and sales processes.
• Excellent organizational and problem-solving skills.
• Proficiency in MS Office and retail management systems/POS.
• Strong communication and leadership skills.

Preferred Skills

• Experience managing multiple retail outlets.
• Knowledge of ERP systems or retail software.
• Ability to work in a fast-paced, dynamic environment.