Lead Business Analyst

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Lead Business Systems Analyst

Position Summary

We are seeking an experienced Lead Business Systems Analyst (Lead BSA) to partner with business stakeholders, product teams, and technology organizations to deliver innovative digital solutions.

The Lead BSA will be responsible for understanding business needs, leading requirements gathering activities, defining solution requirements, and ensuring successful delivery of products that improve operational efficiency and business outcomes. This role serves as a strategic liaison between business and technical teams, driving solution design, prioritization, and adoption across multiple initiatives.

Key Responsibilities

Business Partnership & Stakeholder Engagement

Act as the primary interface between business stakeholders, product owners, and delivery teams.

Build strong relationships with business leaders to understand strategic goals, challenges, and opportunities.

Facilitate workshops, discovery sessions, and stakeholder interviews to elicit business requirements.

Drive consensus among cross-functional stakeholders and ensure alignment on priorities.

Requirements Management

Gather, analyze, document, and validate business and functional requirements.

Translate business needs into user stories, process flows, use cases, and detailed functional specifications.

Define acceptance criteria and support testing activities.

Manage requirements throughout the project lifecycle, ensuring traceability and alignment with business objectives.

Product & Solution Delivery

Partner with Product Managers and engineering teams to support solution delivery.

Participate in Agile ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.

Prioritize features and enhancements based on business value and strategic objectives.

Ensure solutions meet stakeholder expectations, business requirements, and quality standards.

Process Improvement & Business Analysis

Analyze current business processes and identify opportunities for optimization and automation.

Conduct impact assessments and recommend scalable solutions.

Support change management and user adoption activities.

Develop business cases and value realization metrics for key initiatives.

Governance & Communication

Strong project coordination and delivery management experience across cross-functional teams.

Ability to manage multiple initiatives, priorities, dependencies, risks, and stakeholder expectations simultaneously.

Experience supporting Agile, Scrum, and hybrid project delivery methodologies.

Ensure adherence to organizational standards and delivery methodologies.

Maintain project documentation, requirement repositories, and process artifacts.

Prepare and deliver executive-level status updates and presentations.

Digital & Data Solutions

Work with technology teams to define requirements for digital platforms, reporting solutions, automation initiatives, and data-driven capabilities.

Support initiatives involving analytics, forecasting, knowledge management, and workflow automation.

Collaborate with technical teams to evaluate solution feasibility and implementation approaches.

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related field.

8+ years of Business Analyst or Business Systems Analyst experience.

3+ years leading complex cross-functional initiatives.

Strong experience in requirements elicitation, process mapping, and solution definition.

Experience working in Agile/Scrum delivery environments.

Excellent stakeholder management and communication skills.

Proven ability to work with business leaders and technical teams.

Strong hands-on experience with Jira for backlog management, sprint planning, user story creation, and Agile delivery tracking.

Proficient in Confluence for requirements documentation, knowledge management, process documentation, and collaboration.

Preferred Qualifications

Experience supporting Commercial Operations, Sales, Marketing, or Business Operations functions.

Exposure to digital transformation initiatives and enterprise applications.

Experience working with analytics, forecasting, reporting, or data-driven solutions.

Understanding of Generative AI, Machine Learning, or intelligent automation initiatives.

Experience in Life Sciences, Biotechnology, Pharmaceutical, or Healthcare industries.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.