Lab Support Specialist- SecureOT
Role Overview
The Lab Support Specialist supports the daily operation and improvement of a large, multi-vendor operational technology research lab in the Milwaukee area.
The lab supports device research, integration development, product testing, proof-of-concept work, and customer demonstrations.
You will work across the physical infrastructure behind that work, including industrial devices, servers, storage, and lab networks.
It also spans the virtual infrastructure, encompassing hypervisors, backups, software platforms, licensing, asset inventory, procurement, and supporting services.
The support specialist will take ownership of routine lab operations and projects while working with senior staff, vendors, product teams, and internal IT when an issue requires deeper specialization or business approval.
You will report to the Team Lead, Device & Integration Research, and work onsite in Milwaukee, WI.
Full Job Posting
Your Responsibilities:
- Install, configure, maintain, and troubleshoot industrial systems, servers, storage, virtualization platforms, backups, and network infrastructure.
- Administer Linux and Windows environments, including Active Directory, virtualization, backup/recovery, and user services.
- Configure and support networking technologies such as VLANs, routing, switching, DNS, DHCP, firewalls, VPNs, and virtual networks.
- Deploy and maintain engineering workstations, test environments, virtual appliances, and demonstration systems.
- Manage industrial devices, firmware updates, engineering software, and hardware/software compatibility.
- Procure, inventory, and maintain hardware, software, licenses, warranties, support agreements, and vendor relationships.
- Maintain accurate documentation, including asset records, network diagrams, procedures, and recovery plans.
- Support laboratory operations through equipment deployment, rack and infrastructure maintenance, shipping/receiving, and lifecycle management.
- Improve operational efficiency through automation, scripting, standardization, and process documentation.
- Be a technical resource for lab users while collaborating with IT, security, facilities, purchasing, and external vendors.
The Essentials - You Will Have:
Bachelor's Degree or Equivalent Years of Relevant Work Experience.
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
Typically requires 2+ years of hands-on experience in systems, network, infrastructure, industrial automation, or lab support environments.
Strong technical expertise in multiple areas, including Windows/Linux administration, virtualization, networking, backup and recovery, industrial automation, or lab operations.
Experience with virtualization platforms (VMware, Hyper-V, Proxmox, or equivalent), Windows Server and Linux administration, and core networking technologies.
Knowledge of industrial automation systems, including PLCs, HMIs, industrial networks, OT protocols, and engineering software platforms.
Proven troubleshooting, documentation, asset management, and technical support skills.
Experience with Active Directory, Group Policy, software deployment, licensing, vendor management, and inventory control.
Proficiency with scripting, automation, APIs, and AI-assisted development tools, with a disciplined approach to testing, security, and change management.
Familiarity with Jira, Confluence, Git, or similar collaboration tools.
Experience supporting physical infrastructure, including servers, racks, cabling, power systems, UPSs, and low-voltage electrical components.
What We Offer:
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www. raquickfind.com.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
#LI-Onsite
#LI-DM1
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
About Rockwell Automation
Global leader in industrial automation and digital transformation.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rockwell Automation
Transportation Planner
Milwaukee, USA
Machine Operator II
Chennai, IND
Engineer
Maldon, GBR
Project Manager - Hardware Development
Mayfield Heights, USA
Transportation Claims Specialist
Milwaukee, USA
MATERIAL HANDLER - Level 2
Cambridge, CAN
Senior Manager, Success Enablement
Milwaukee, USA
Prototype Assembler 3P- 1st shift
Cambridge, CAN