L2 Collaboration Engineer
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Key skills for this role
About the Role
L2 Collaboration Engineer – Dubai (Onsite) Duration: 1 Year (Extendable) Location: Client Office, Dubai (Onsite) Application Deadline: Submit CVs by Monday, January 1, 9:00 AM. Key Responsibilities Cisco Meeting Server (CMS) Configure, manage, and troubleshoot Cisco Meeting Server environments.
Key Skills for This Role
Full Job Posting
Client Office, Dubai (Onsite)
📌 Application Deadline:
Submit CVs by
Monday, January 1, 9:00 AM
.
Cisco Meeting Server (CMS)
- Configure, manage, and troubleshoot Cisco Meeting Server environments.
- Handle CMS core architecture components: Call Bridge clustering, Web Bridge configuration, database replication, Recorder & Streamer services.
- Perform CMS upgrades, health checks, backup validation, and routine maintenance.
- Troubleshoot CMS-related call quality, conferencing, and integration issues.
- Manage CMS APIs for advanced configurations and bulk provisioning tasks.
Cisco Unified Communications Manager (CUCM)
- Administer and support Cisco Unified Communications Manager (CUCM).
- Configure and troubleshoot SIP trunks, device pools, regions, CSS, partitions, media resources, LDAP synchronization, Jabber/Webex integrations.
- Support IP Phones, SIP endpoints, and collaboration applications.
- Perform CUCM upgrades, patches, and cluster maintenance activities.
- Troubleshoot call routing, registration, media, and voice quality issues.
Automation & DevOps
- Develop Python scripts for health monitoring, log analysis, and automation of routine tasks.
- Utilize APIs for automation and system integration.
- Apply DevOps practices using Git, Ansible, and configuration versioning tools.
- Streamline infrastructure updates and operational workflows.
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