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Desktop Support Engineer (End User Support)

Menschen Consulting Pvt. Ltd.
Abu Dhabi, UAE
fulltime
Entry
1 weeks ago
Hardware TroubleshootingSoftware InstallationNetwork ConnectivityOperating SystemsActive DirectoryRemote Support
Free

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Key skills for this role

Hardware TroubleshootingSoftware InstallationNetwork Connectivity
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Full Job Posting

Client Office, Abu Dhabi (Onsite)

📌 Application Deadline:

Kindly submit CVs by

Monday, June 1, 9:00 AM

.

Key Responsibilities

  • Provide on-site and remote support for desktops, laptops, printers, scanners, IP phones, mobile devices, and peripherals.
  • Troubleshoot and resolve hardware, software, and network issues; escalate unresolved cases to Tier 2/3 support.
  • Manage service requests including new computer setups, software installations, and system upgrades.
  • Document incident resolutions in the Service Desk tool.
  • Install, configure, and support Windows (7–11), macOS, and Microsoft Office applications.
  • Administer Active Directory accounts, Exchange Online, and Office 365.
  • Use diagnostic tools for troubleshooting connectivity, workstation hardware/software, and mobile devices.
  • Conduct preventive maintenance and remedial repairs.
  • Support branch setups, upgrades, and IT projects.
  • Ensure compliance with IT policies, ITIL/ISO 20000/ISO 27001 standards.

Experience & Knowledge

  • Minimum 4 years in desktop/end-user support or IT helpdesk operations.
  • Strong knowledge of PCs, laptops, hardware, and peripherals.
  • Solid understanding of network protocols, operating systems, and IT standards.
  • Experience with diagnostic/asset management tools (SCCM, Lansweeper, ManageEngine, Altiris).
  • Ability to work independently and in teams, with strong communication and prioritization skills.

• Windows 7/8/10/11, Windows Server 2012/2016/2019

  • macOS support (latest versions)
  • Active Directory, Exchange Online / Office 365 administration

• Microsoft Endpoint Manager / Intune

  • Asset discovery and management tools (SCCM, Lansweeper, ManageEngine Desktop Central)
  • Mobile device support (iOS, Android, MDM solutions like ManageEngine, Intune)
  • Remote support tools (ME Desktop Central, SCCM)

Desirable Skills

  • ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, Remedy)
  • Virtualization experience (VMware Horizon, Citrix Virtual Apps & Desktops)
  • Knowledge of scripting (PowerShell, Bash) for automation
  • Experience with cloud platforms (Microsoft 365, Azure AD, Google Workspace)

Qualifications & Certifications

  • Microsoft certifications (MCP, MCSA, MCSE, or equivalent)
  • ITIL Foundation V3 or V4 Certification
  • CompTIA A+ and Network+ (desirable)
  • Diploma or degree in Computer Science, IT, or related field

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